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How much does that cost?
FAQ
Residential
Each delivered card/letter will cost the price of a PRIOR sending (see Quantity-pricing for 0-50 g letters). If you were given the red bag by your funeral service provider, they will invoice you the full cost after the funerals. If you drop your letters/cards directly at the Post Office, you will pay the total amount upfront.
I attached a non-priority stamp on my envelope. Can I still turn it into priority mail?
FAQ
Residential
If you already attached a non-priority stamp on the envelope but want it to be delivered the next workday, you must go to the Post Office. With a small surcharge – the difference between a non-priority and a priority stamp – we will turn your letter into priority mail.
In some countries, your addressee can pick up the money at any Ria agency. For other countries, the sender must indicate in which agency your addressee must pick up the money. The counter clerk in your Post Office will give you more information about this.
The error lies with bpost or Ria. Not with me. What do I do now?
FAQ
Residential
Always check the details of your money transfer carefully before signing the form and agreeing to the transfer. The counter clerk uses those details to send your money. If an error was made, you must go back to the Post Office or Ria agency where the money was sent and modify the transaction.
Do I have to indicate a Ria agency?
FAQ
Residential
That depends on the receiving country. For most countries, you only have to indicate the name of the country. For some countries, you must also indicate in which Ria agency your addressee will pick up the money. The counter clerk in your Post Office will tell you which countries require you to choose a Ria agency.
Who can pick up my shipment at the Pick-up point?
FAQ
Residential
Who can pick up your shipment depends on the type of shipment.
, My shipment is a parcel
, Anyone can pick up your parcel from a Pick-up Point or Parcel Locker as long as that person has the barcode of your parcel. You can find the barcode in the confirmation email, the My bpost app or on the notice of absence you received in your letterbox.
, My shipment is registered mail
, You can recognise registered mail by the barcode starting with the numbers ‘010’ or the letter ‘R’. Only the specified recipient can pick up registered mail upon presentation of their ID card and the barcode. You can also give a postal mandate to someone else by signing the notice of absence and giving it to the person who will pick up your shipment. More information about giving a postal mandate to pick up registered mail .
Unfortunately, we cannot reimburse you for this. This is because your letter does not have a bar code and therefore we cannot trace it. We cannot trace when your letter has arrived at our sorting centre. This is however possible if you send your letter by registered post. Would you like to make a complaint because your prior mail has not been delivered on time? Please contact our customer service via the online form at the bottom of this page.
I receive someone else's mail. What can I do?
FAQ
Residential
Is the address correct on the letters that you receive? bpost delivers shipments based on the address, not the name. We are required to deliver letters intended for your address to you. You no longer want to receive someone else's letters? Cross out the address, write on the envelope that this person no longer lives at this address, then place the letter in a red mailbox or in the mailbox at a Post Office. We will inform the sender. Is the address on the letters that you receive incorrect? We are sorry that our postman is delivering someone else's mail in your letterbox. The best way to report this is via the online form at the bottom of this page. We will ask for your contact details so that we can talk to the right postman about this.
What can I use the My bpost app for?
FAQ
Residential
The My bpost app is your gateway to various bpost services. You can track parcels, set your delivery preferences, settle import charges and so much more…
, See the status of parcels in Track & Trace
, You can track all your parcels in the app. That includes parcels delivered by other companies. Most bpost parcels are shown automatically in the app. You can add other parcels by scanning the barcode or manually entering the barcode number. You receive status updates to ensure you always know where your parcel is. You can choose which parcels you want to receive status updates for.
, Set your delivery preferences for parcels
, In the delivery preferences you can choose where a parcel is left if you are not home up to five minutes before delivery: your preferred neighbour a safe place in or around your home your preferred pick-up point You can also have your parcel delivered straight to a pick-up point or parcel locker.
, Set your delivery preferences for registered mail
, In the app you can also set as your preference that registered mail is delivered to your letterbox without you having to sign for it. You receive an email as soon as a registered mail item is delivered to your letterbox. You need your ID card to activate this service in the app.
, Create a shipping label
, You always need to affix a shipping label to parcels before dropping them off for shipment. You can create and pay for shipping labels in the app. You can then print the shipping label at home or at a post office or post point.
, Settle import charges
, When receiving parcels from outside the EU you will generally have to pay import charges. You can settle these charges securely in the My bpost app.
, Open screenless Parcel Lockers
, You can use our screenless Parcel Lockers to send, receive or return parcels. To open these Parcel Lockers you need to use the My bpost app.
You can set up this service free of charge in the My bpost app under ‘delivery preferences’. All you need to do is identify yourself. You can do that using itsme or by scanning your ID card in the app. You can also go along to a post office to request delivery of registered mail straight to your letterbox. You will have to show your ID card for this.
Download My bpost app
