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for the key word « document avec passe l’expéditeur »
My bpost app
Residential
The most complete track & trace app for your smartphone. Track all your packages in one app. Also parcels from PostNL, DHL and all other deliverers.
Do I have to have an address to use Ria?
FAQResidential
The counter clerk in your Post Office uses the address that is on your identity document or the address that you indicate and confirm when signing the money transfer form.
I do not have a last name. Can I pick up money?
FAQResidential
If you officially do not have a last name, you can pick up money with Ria Money Transfer. In that case, enter ‘No name’ in the last name field on the document that you receive.
How do I send a parcel with signature upon receipt?
FAQResidential
If you want a signature upon receipt of your parcel, you should choose the shipping option ‘with guarantee’. That means the recipient must sign for receipt and you have a guarantee up to €500 if your parcel is lost or damaged. To send your parcel with a guarantee, click on the ‘Guarantee (up to €500)’ option on the online shipping tool. Or ask about it in the Post Office or Post Point. You will have to pay extra for this option. For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.
You can receive money from abroad even if you don't have a bank account. You pick up the cash in a Ria agency and only need a valid identity document to identify yourself.
You can protect the contents of your parcel sent abroad up to €500 via the ‘With warranty’ mailing option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500) + the shipping costs. If the contents only include documents, then you will be reimbursed €15 in case of damage or loss. You can select the ‘With warranty’ mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to mail your parcel sent abroad with warranty. More information about the calculation of this compensation .
Can my Mobile Postcard by blocked by bpost?
FAQResidential
If your postcard or video card contains shocking, unethical or illegal images or messages, bpost can block your card and pass your file to the appropriate authorities.
You can protect the contents of your parcel within Belgium up to €500 via the ‘With warranty’ mailing option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500) + the shipping costs. If the contents only include documents, then you will be reimbursed €15 in case of damage or loss. You can select the ‘With warranty’ mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to send your parcel with warranty. With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or the damage.
What is my guarantee that the money will arrive?
FAQResidential
Two safeguards guarantee that the money will arrive: You get a unique PIN code that you communicate to your addressee. The recipient can only pick up the money with that PIN code. Your addressee must identify himself or herself with an identity document to collect your money. Be careful when communicating the PIN code; only give it to your addressee.
A wide range of send and return options Easily respond to the different needs of your customers around the world
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