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Will I get the money from my purchase back?
FAQ
Residential
The original sender of your parcel is responsible for any refunds. The original sender determines: Whether he/she refunds your purchase What you must do to receive a refund Whether he/she makes a partial or full refund When you can expect the amount on your account. Contact him/her to learn the details.
Can I edit the location or time of a delivery?
FAQ
Residential
Once you have attached the shipping label to your parcel and placed it in one of bpost's Post Points, you can no longer edit the shipping details. Your addressee can edit his/her delivery preferences online or via the My bpost app (for all parcels or per parcel).
I didn’t receive my newspaper. What can I do?
FAQ
Residential
If you haven’t received a newspaper in your letterbox, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation or extend your subscription. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
I received my newspaper too late. What can I do?
FAQ
Residential
If you receive your newspaper too late, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
I received a damaged or incomplete newspaper. What can I do?
FAQ
Residential
If you received a damaged or incomplete newspaper, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
I received a damaged or incomplete magazine. What can I do?
FAQ
Residential
If you received a damaged or incomplete magazine in your letterbox, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
I didn’t receive my magazine. What can I do?
FAQ
Residential
If you haven’t received your magazine in your letterbox, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation or extend your subscription. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
I received my magazine too late. What can I do?
FAQ
Residential
If you received your magazine too late, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
How do I stamp my parcel?
FAQ
Residential
To send a parcel, you need a shipping label. There are different ways to obtain a shipping label: Create a shipping label online or in the My bpost app and print it at home or for a fee in a Post Office, Post Point or Parcel Point. Purchase your shipping label in a Post Office, Post Point or Parcel Point (depending on the available selection).
There is already a return label in the parcel that I want to send back. Should I use that label?
FAQ
Residential
If there is a return label in your parcel, then you should use it. That usually means that you can send back your return shipment for free. If you want to be sure, check the website of the original sender.
