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I disagree with the import costs. What can I do?

FAQ Residential
Paying import costs is a legal obligation when you order something from outside the EU. In addition to paying, you have the following options: , I agree to pay but disagree with the amount , The calculated import costs are based on the estimated value of the contents (based on the invoice), the official VAT rates and the customs duties applicable on the goods being shipped. If you can prove that the value was not estimated correctly, you can request a recalculation. In some cases, shipments are exempt from VAT and customs duties. You can request a recalculation in the following cases: shipments sent as a gift a diplomat receives a shipment a shipment is reimported Enter the barcode of your shipment into Track & Trace or the My bpost app. You will find the dispute form above the payment button. Once we receive your request, the payment deadline will be cancelled. Your request will be reviewed and either accepted or declined. You will be able to see the result in Track & Trace and in the My bpost app, and you will receive a new payment request with a payment deadline. If the shipment can be imported free of charge, you will be notified. The shipment is then presented to Belgian customs for clearance. , I refuse to pay the import costs , If you refuse to pay the import costs, we will not be able to deliver your shipment and it will be returned to sender. You can contact the sender to see if the purchase value can be fully or partially refunded to you. You can refuse to pay online. To do so, enter the barcode of your shipment via Track & Trace or the My bpost app. You will find the 'refuse' button next to the payment button.

Can I hand in my return shipment at a Post Office or Post Point, give it to the postman or leave it in a bbox locker?

FAQ Residential
Yes, you can, as long as y our return is arranged through bpost . Depending on the Drop-off point, you will need to take into account the dimensions of your parcel. , Delivery of your return shipment to a Post Office or Post Point , If you deliver your return shipment to a Post Office or Post Point, the longest side of your parcel may not exceed 1.5 m in length and the total length (1 x length + 2 x width + 2 x height) may not exceed 3 m. , Delivery of your return shipment in a bbox locker , If you are delivering your return shipment to a bbox locker, please note the following maximum dimensions: 42 x 31 x 58 cm. , Delivery to the postman , You can also hand over your return to the postman when he delivers a parcel. Make sure your return is ready for shipment, with the return label attached, and weighs no more than 30 kg. That way it can be handed over immediately. Please note that the postman may refuse your parcel if it does not meet the conditions, or if he is unable to take it with him safely. , Have a return shipment picked up , If you wish, we can come and collect your return. Your parcel may weigh up to 30 kg. The longest side may also be no more than 1.5 m long and the total length (1 x length + 2 x width + 2 x height) no more than 3 m. The rate for a pick-up depends on where we have to pick up your parcel. You can request a pick-up online or by calling 02 278 50 44. If you request a pick-up online before 11.30 am or by phone before noon, the postman will come and collect your parcel(s) the same day between noon and 5 pm. If you contact us later during the day, he will come the next working day. Stick a bpost shipping label on each parcel. That label is not included in the price of the collection on request. Find a Drop-off point

Where can I mail my letter?

FAQ Residential
Place your letter in a red bpost mailbox or drop it off in a Post Office or Post Point.

Can I get a fiscal attestation?

FAQ Residential
You can get a fiscal attestation for all money transfers that you have done. You request that attestation from the Customer Care Center of Ria Money Transfer.

Can I still use stamps?

FAQ Residential
Regular stamps or mourning stamps are still available but don’t guarantee the extra care and priority as the red mourning bag, for which we send automatic updates to your funeral service provider.

I received a letter from two months ago. How is that possible?

FAQ Residential
Such a delay is exceptional. We apologize for the inconvenience. Please call customer service if you wish to make a complaint.

I listed the wrong address, can I change it?

FAQ Residential
Once you have handed in your parcel, you can no longer change the address. If the foreign postal service cannot deliver the parcel, it will be returned to you.

Where can I buy several packages at the same time?

FAQ Residential
Post Office Post Point Parcel Point (depends on stocks in the shop) eShop See our packaging guide for tips on preparing your parcel.

Can I purchase international shipping labels in the eShop?

FAQ Residential
You can buy shipping labels for light parcels (up to 2 kg) and all other parcels (up to 30 kg) in the eShop.

Where can I buy boxes and envelopes to send a parcel?

FAQ Residential
Post Office Post Point Parcel Point (depends on stocks in the shop) eShop See our packaging guide for tips on preparing your parcel.