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The delivery address on my parcel is wrong. Now what?

FAQResidential
The address listed in Track & Trace or the My bpost app is based on the address provided by the sender to bpost. , The address is not my current address , Unfortunately, we cannot change it. The shipment will be delivered to the address indicated. Check whether your profile details are up to date in the online shop where you placed an order. , The address is wrong or incomplete , If you notice that the delivery address is wrong or incomplete, you can still modify it in the My bpost app or in Track & Trace. Provided that: Your parcel has not yet arrived at our sorting centre. Both the correct and incorrect address share the same postal code. The delivery address is not a Pick-up point. Your parcel is sent from Belgium. , Tip: , always check that your address details are up to date when ordering from an online store. , I cannot change the delivery address (anymore) , Don't worry, when your shipment is en route for delivery, our postmen are asked to compare the address with the one printed on the shipping label. If we cannot find the address or match it, we will return your shipment to the sender. You will be notified of this in Track & Trace and the My bpost app. In this case, contact the sender to determine what steps should be taken. , My shipment comes from outside the EU , If you see a wrong address during the import procedure and receive an invitation to pay the import costs, it is best to refuse the shipment. This is because we cannot guarantee that the shipment will be delivered correctly and you cannot get a refund for the import costs.

What can't I send

FAQResidential
The current postal legislation forbids the sending of letters or parcels, both within Belgium or abroad, with the following contents: 1. Dangerous goods: Dangerous objects are objects that, due to their shape, nature or packaging, can be dangerous for people or can damage other shipments, the equipment of bpost, or the goods of third-parties (including parcels). Some daily objects also cannot be sent with the post. These include lighters, perfume, manicure products, glue, paint, flammable liquids, spray cans, deodorants under pressure, hair dye and lithium batteries. There is a specific exception for lithium batteries. Read all about it in this overview . It also includes an overview of all dangerous goods. 2. Prohibited items: Drugs, narcotics and psychotropic substances Weapons, essential parts of weapons and ammunition, imitation firearms, knives, swords, daggers and any other sharp or cutting object Objects, texts or general substances of which the import, export, production, circulation, distribution, use, possession, sale or transport are forbidden by law Objects that include statements that contravene public order or common decency  Shipments that mention forbidden destinations or contain forbidden goods according to commercial law Shipments that contain counterfeit goods Coins, banknotes and bearer bonds (exception: personal cheques with a maximum value of €500 per parcel and a basic guarantee) Jewellery (exception: costume jewellery that does not contain gold, silver or gemstones, is not worth more than €500 per parcel and has a basic guarantee), works of art and collections or other valuable materials, including animal pelts Parcels whose value is more than €5,000  Some countries impose additional restrictions. Check the exceptions for China , Russia , the United States , the United Kingdom , France , Italy , Portugal , Luxembourg , Spain and Switzerland .

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Business
Want to attract new clients, keep your client data up to date and generate hot leads? Make the most of our 100% Belgian data for the highest impact campaigns.

Bienvenue dans notre Bureau de Poste

Residential
Bienvenue dans notre Bureau de Poste

My bpost app

Residential
The most complete track & trace app for your smartphone. Track all your packages in one app. Also parcels from PostNL, DHL and all other deliverers.

Privacy policy

Residential
Since the establishment of bpost, your privacy is one of our core values. The clearest example of this is our strict compliance with the confidentiality of mail in accordance with the Belgian constitution and the European Convention for the Protection of Human Rights and Fundamental Freedoms.

Send a parcel to the Netherlands

Residential
Send parcels to the Netherlands in every Post Office or Post Point. Make your shipping label online and save time.

Send a parcel to Switzerland

Residential
Send parcels to Switzerland in every Post Office or Post Point. Make your shipping label online and save time.

bpost - Privacy

Residential
Summary

Receiving a parcel in a Pick-up point

Residential
Avoid missed parcels at the door. Have your parcel delivered directly to a Pick-up Point close by. Discover how.