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How do I create an account for the Mobile Postcard app?
FAQ
Residential
Use your existing bpost account or if you don't have one yet, simply create one by completing the following steps: Download the Mobile Postcard app via the App Store or Google Play. Open the app and select ‘Menu’ in the bottom right corner. Select ‘Log in’ and then ‘New account’. Fill in the requested details. Your email address is used as your login account. You'll receive an email to confirm your registration.
How do I create a shipping label?
FAQ
Residential
Follow the steps below to easily create your own shipping label: Go to the online shipping tool or the My bpost app and choose between a national or international shipment. Choose a delivery method: an address, Parcel Locker or Pick-up point. Enter the weight and if desired choose extra options. Enter your details then those of the addressee. Pay and print your shipping label. Or choose the 'Print my shipping label' option and have it printed in a Post Office or Post Point.
If the status of your parcel does not change for several workdays, something probably went wrong. Please be aware that unforeseen circumstances may cause the delivery of your parcel to be delayed. Please contact the sender in the following cases: If the status of your parcel sent within Belgium has not changed for several consecutive workdays. If the status of your parcel to or from a neighbouring country has not changed for at least 5 workdays. If your parcel to or from another country has not changed for at least 10 workdays.
, Why do I have to contact the sender?
, Only the sender of your parcel can submit a complaint about a parcel that is not delivered. The sender will look for a solution together with bpost. If you are the sender, please contact our customer service via our online form . This way you can immediately provide all the necessary information and documents to process your file.
What is a secure delivery?
FAQ
Residential
A secure delivery ensures that only you, or someone you designate, is able to receive your parcel. Your parcel will only be handed over if your personal secure delivery code is shown. You receive this code by email and it is also displayed in the My bpost app. You show it to the person who delivers your parcel or the person at the Pick-up point. The shipper, such as a webshop, selects a secure delivery if it needs to be sure that the right person takes receipt of the parcel. Unfortunately, due to the extra security requirements, we cannot always comply with your delivery preferences.
What is a video postcard?
FAQ
Residential
The bpost video postcard is a real postcard with a unique video message. The postcard includes a self-selected photo (or multiple photos) and a QR code that links to your selected video. Your addressee receives the card in their letterbox, and can view the video by scanning the QR code with their smartphone via: the Mobile Postcard app on their smartphone or tablet an app with a code scanner the camera on a recent smartphone The video can be up to one minute long and remains available for one year. Your video postcard is printed as a postcard and delivered to the letterbox at the address you give us.
Send memorial invitations with care
Residential
Send your memorial invitations with extra priority and care using bpost’s red mourning bag. Follow these 3 simple steps.
My parcel is not in the bbox locker; it was sent back to the sender. Why, and can I still receive it?
FAQ
Residential
bpost returns your parcel to the sender in the following cases: If the sender entered an incorrect address for the bbox locker. If the sender did not communicate your (correct) email address. In that case, we cannot inform you about your parcel. If you didn't remove your parcel from the Parcel Locker after 5 calendar days. Contact the sender to be able to receive your parcel.
Which webshops offer the bbox locker as a delivery method
FAQ
Residential
Most webshops allow you to have your parcel delivered to a bbox locker. The following webshops already do it: Zalando, Coolblue, Torfs, Lidl, bol, H&M, Zara, Massimo Duti, Farmaline, Smartphoto, A.S. Adventure ... New webshops are added every day. Would you like to order something through a webshop, but the Parcel Locker option is not listed among the delivery methods? You can still have your parcel delivered to a Parcel Locker via MyPreferences or the My bpost app.
Send a parcel to Poland
Residential
Send parcels to Poland in every Post Office or Post Point. Make your shipping label online and save time.
Can I pay my import costs using another method than online?
FAQ
Residential
Import costs on shipments from outside the EU are preferably paid online via the My bpost app or via Track & Trace. If you have no experience with online payments, have someone close to you help you. If you have not paid after 14 days, our shipment will be returned to the sender. If you are unable to pay online, you can, exceptionally, make your payment at a Post Office. Your shipment will be released and sent afterwards by the customs clearance service. You will not receive it immediately.
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