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« bpost barcode uitzondering »
We understand how it could be irritating to have to show your ID card every time you receive registered mail. However, under the postal law ( see Royal Decree of 14 March 2022 – Chapter 2 Article 9. § 1 ) our delivery and counter staff have an obligation to check your identity and to take a photo of an official document confirming your identity. That is because registered mail has legal value. We therefore need to check your proof of identity to verify your identity, so we can be certain that the mail has been handed to the right person.
, Valid documents other than your ID card
, You can have the delivery person take a photo of another official proof of identity rather than your ID card . id-passport-permis Transport
, Have registered mail delivered straight to your letterbox
, You can also have your registered mail delivered straight to your letterbox without having to sign for it. You can activate this option in the My bpost app (as a delivery preference) or at a Post Office or Post Point – upon presentation of your ID card. You authorise bpost to deliver registered mail straight to your letterbox and you will no longer need to show your ID card or even be home at the time of delivery.
Delivery preferences registered mail
Residential
Delivery preferences registered mail
Where can I mail my letter?
FAQ
Residential
Place your letter in a red bpost mailbox or drop it off in a Post Office or Post Point.
Can my parcel be delivered the same day?
FAQ
Residential
Your parcel is delivered the next workday in Belgium if you: place the parcel in the red mailbox before the last collection – make sure that your parcel can fit through the opening hand in the parcel during the opening hours of your Post Office, Post Point, Parcel Point or Parcel Box drop the parcel in a Parcel Locker before 16:00 If you want faster delivery, you should use Euro-Sprinters, bpost's courier service.
Parcel must pass through customs
Residential
Are you expecting a parcel from outside the EU? Then it must pass through customs first and you may have to pay extra fees. Discover how this process works.
Can I buy a pre-stamped box?
FAQ
Residential
You can buy pre-stamped packages in the eShop, in Post Offices and Post Points. This already has a shipping label that you can fill in yourself for shipments within Belgium. You can purchase the following pre-stamped packages from bpost: Minipack small up to 1 kg (max: 19.5 cm x 27.5 cm x 4 cm) Minipack medium up to 1 kg (max: 21 cm x 34 cm x 4 cm) The Fashion Bag : handy for shipping clothing and textiles. See our packaging guide for tips on preparing your parcel.
Lower emissions thanks to a greener fleet
Residential
At bpost, the road to more sustainable logistics involves a greener, quieter fleet that is better suited to our environment.
What happens if my registered mail with customised insurance is stolen, lost or damaged?
FAQ
Residential
If registered mail with customised insurance is lost, stolen or damaged, the sender will receive compensation from bpost. The compensation will be in line with: the actual amount of direct damage the maximum amount of the customised insurance You can apply for this reimbursement via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.
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