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for the key word « boîte bpost »
The fastest way to send your parcel within Belgium is with our courier service Euro-Sprinters. If you place an order today, then it will be collected and delivered today. bpost also delivers parcels quickly. If you send a parcel, we try to deliver it the next workday within Belgium.
If you send a parcel abroad, then it depends on the local customs agency whether you receive a new status or not. As soon as customs releases the parcel, it is delivered to the addressee by the local postal service. You can follow the status of your parcel in the My bpost app or via Track & Trace.
I have a no-advertising sticker, but still receive unaddressed advertising. What can I do?
FAQResidential
If you have a no-advertising sticker and you still receive unaddressed advertising, contact our Customer Care Centre (FR: 02 278 50 14 - NL: 02 278 50 15 ). Take into account that bpost is not the only company to deliver free local papers.
Place what you want to send in a sturdy box that does not exceed the permitted dimensions , filling up the empty space with light material like scrunched up old newspapers. If you don’t have a box handy, bpost has a range to choose from. Seal the box, making sure to remove any old labels on the outside. Specific documents
How should I pack my return shipment?
FAQResidential
Just like you pack regular mail: Protect the contents properly. Provide suitable and sturdy packaging with the correct dimensions. You can use a bpost box or your own box. If the box is still in good shape, then you can reuse it to send your parcel back. Remove the original shipping label or place your return label on top of the original shipping label.
Unfortunately, this is not possible. We will only leave a failed delivery notice: If we cannot reach you digitally (by email or in the My bpost app). Your parcel has been sent by a private individual. This not only saves paper, it also helps protect the environment. Tracking your parcel digitally ensures you always have the latest updates at your fingertips.
I can only pick up my registered mail after the last date on the failed delivery notice. What should I do?
FAQResidential
In this case, you have two possibilities: Either you give a postal mandate form to someone (18 and older) to pick up the registered mail in your place Or you have the Moving Department at bpost keep your mail until you return .
Where can I find stamps for special occasions?
FAQResidential
bpost regularly issues special stamps for national mail, Priority stamps, and Non-Priority stamps with a value of 1. Special stamps can be purchased in: Our eShop A Post Office or Post Point A stamp shop (bookshops, supermarkets, petrol stations, etc.) Note: for non-standardised mail you must attach multiple special stamps until you attain the correct price.
You can follow your shipment abroad online via Track & Trace or the My bpost app using the barcode number of your shipment. As soon as your parcel crosses the border, another foreign postal service will take care of the delivery. From the moment your parcel is abroad, we depend on information from our foreign colleagues.
Which stamps do I use for a letter to a foreign address?
FAQResidential
bpost has stamps for shipments outside Belgium. There are stamps for Europe (EUROPE) and for the rest of the world (WORLD). You can buy them at our Postal office and Postal Points and in our eShop. example EUROPE eShop - stamps EUROPE example WORLD eShop - stamps WORLD The number and type of stamps for your letter sent abroad depends on the size, weight and destination of your letter.
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