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You can purchase a shipping label on our website or in a Post Office, Post Point or Parcel Point. You can create your shipping label on our website then print it. That is the cheapest.
There are alternatives if you do not want a photo to be taken of your ID card during the delivery of registered mail. You can also have a photo taken of something else that proves who you are. It must always be issued by an official body or agency and it must include your full name and a photo that is clearly recognisable as you. Examples are a passport, a driving licence or a train or bus pass. You can also ask the person delivering to note down your full name and ID card number on the missed delivery notice and take a photo of that. Or ask him or her to hand your registered mail in at the post office of post point. When you go there to pick it up, you will again be asked to allow a photo to be taken of your ID card. You can then ask the person at the counter to note down your full name and ID card number and take a photo of that instead. You can also set up a last-minute mandate in the My bpost app under ‘delivery preferences’. You will receive a QR code you or someone else can use to take receipt of the registered mail item.
Privacy policy
Residential
Since the establishment of bpost, your privacy is one of our core values. The clearest example of this is our strict compliance with the confidentiality of mail in accordance with the Belgian constitution and the European Convention for the Protection of Human Rights and Fundamental Freedoms.
How much do personalised stamps via MyStamp cost?
FAQResidential
Check the prices of personalised stamps on the MyStamp website. The more stamps your order, the cheaper. Moreover, bpost delivers your order for free.
Why do I have to pay 'fees for customs formalities'?
FAQResidential
Fees for customs formalities are administrative charges that are charged by the bpost customs clearance service for: determining the contents and value of the parcel contacting the addressee in case the contents, value and details of the parcel do not correspond or are incomplete; creating the required customs declaration; storage and warehousing of the shipment during the collection of customs duties. These charges apply to all shipments from outside the European Union (+ United Kingdom). You can, however, avoid additional taxes, customs duties and administrative costs by ordering from a registered online shop (Import One-Stop Shop or IOSS). You can easily recognise a recognised webshop: if your shopping basket states that VAT is included, you are safe! Most major webshops such as
, AliExpress, eBay and Wish
, are already registered. Ali Express Ebay Wish NB: shipments with a value above €150 are always subject to customs duties and administrative processing costs.
We are sorry about your damaged parcel.
, Tip:
, If you notice the damage at the Pick-up Point, then you can refuse the parcel. It will be sent back to the sender.
, I am the recipient
, If you are the recipient of the parcel, you cannot submit a complaint yourself. Fortunately, most senders have set up fixed arrangements with bpost in case their parcels get lost or damaged. Please get in touch with the sender for the best solution for your order (e.g. have your order reshipped or receive a refund). If you have
, received a damaged parcel from Belgium
, , please contact the sender within 7 days and provide him with photos of the damaged packaging and/or contents. If you have
, received a damaged parcel from abroad
, , please contact bpost (02 278 51 26) + the sender within 7 days and provide him with photos of the damaged packaging and/or contents.
, I am the sender
, If you are the sender of the parcel, it is best to contact our customer service via our online form . This way you can immediately provide all the necessary information and documents to process your file. In case of damage, your complaint must be submitted to us within 7 calendar days.
bpost is charging the following fees for customs formalities or administrative fees if the VAT was not paid in the online shop: €0 for private shipments with a value of up to €45. In this case, the sender has to prove that the shipment is a gift. (Please note: alcoholic products, perfume, toilet water, tobacco and tobacco products are subject to fees, even if they are gifts). €19,5 for completing customs formalities for non-exempt shipments with a value of maximum €150. €40 for completing customs formalities for non-exempt shipments with a value of more than €150. €60 for phytosanitary inspections of plants and plant products. €85 for a regularisation dossier.
It is best to contact our customer service via the online form at the bottom of this page and keep your mailing receipt ready. We start an investigation in collaboration with the foreign post operator that handled your shipment.
I got my letter back because the address was incorrect. How do I know if I am using the correct address?
FAQResidential
To be sure of the correct address, you can validate it online on the bpost website. You check if the address in Belgium is known at bpost but not if the person still lives there. If your addressee has moved, you will have to ask him/her for the new address. Note: if you got your letter back because the address was incorrect, use a new envelope and new stamps.
Who do you want to send for?
Business
Who do you want to send for?
Download My bpost app
