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You create your personal account in the online shipping tool as follows: Surf to parcel . Enter your first name, last name and e-mail address, indicate your gender, and choose a password. Click on 'Register' to confirm.
Can I send and pay for different postcards in one go?
FAQResidential
You can send several postcards in one go. Create your postcards first, add personalised messages and the addresses, then click on 'Close'. The design of those cards will be saved. When you are done, go to 'Follow-up' and tap on the 'Send Multiple Cards' button.
How do I create an account for the Mobile Postcard app?
FAQResidential
Use your existing bpost account or if you don't have one yet, simply create one by completing the following steps: Download the Mobile Postcard app via the App Store or Google Play. Open the app and select ‘Menu’ in the bottom right corner. Select ‘Log in’ and then ‘New account’. Fill in the requested details. Your email address is used as your login account. You'll receive an email to confirm your registration.
Where do I find the return label for my return shipment?
FAQResidential
If the original sender offers you the possibility to return your parcel, then there are three possibilities: The return label is in the parcel. You download the return label from the sender's online shop and print it at home. Some senders allow you to have the return label printed in the Post Office or Post Point where you send the parcel back. If the original sender does not offer any return options, then you must create and purchase a shipping label.
Receive a parcel from Belgium
Residential
Follow your parcel with Track & Trace. Choose where we can deliver it. And discover where your parcel goes if you are not at home.
There are personalised stamps for every kind of shipment: Priority in Belgium – for next workday delivery Non-Priority in Belgium, values 1 and 2 – for delivery within 3 workdays Mail within Europe (Europe stamp) Mail for rest of the world (World stamp)
You can pay the postman for your parcel with the Payconiq by Bancontact app or one of the following banking apps that offers the Payconiq by Bancontact functionality: KBC, BNP Parisbas Fortis, Belfius, ING, Argenta, AXA bank, ABK bank, Bank Van Breda, Beobank, CBC banque, CPH banque, Crelan, Deutsche Bank, Fintro, Hello Bank Keytrade, Nagelmackers, VDK spaarbank.
Why do I have to pay for the import of a shipment?
FAQResidential
My shipment is coming from within the EU
, Some regions of the EU are also subject to customs duties and VAT because they are not part of the EU customs territory, even if they belong to the geographical territory of the EU (e.g. the Canary Islands).
, My shipment is coming from outside the EU
, In accordance with European customs legislation and VAT regulations, you must pay taxes (customs duties, VAT, excise duty and administrative processing charges) on all commercial shipments from outside the EU. Your shipment will only be delivered if you pay these charges within 14 days of receiving the payment notification. Once the import fees are paid, your shipment will be presented to customs. If your shipment is a gift , you may be exempt from import charges in certain cases. If you order from a registered online shop (Import One-Stop Shop or IOSS), which pays the VAT in advance, you don’t have to pay any additional taxes, customs duties or administrative fees to the customs clearance service of bpost. You can easily recognise a recognised webshop: if your shopping basket states that VAT is included, you are safe! Most major webshops such as
, AliExpress, eBay and Wish
, are already registered. Ali Express Ebay Wish
, Please note:
, shipments with a value above €150 are always subject to customs duties and administrative processing costs.
You can protect the contents of your parcel within Belgium up to €500 via the ‘With warranty’ mailing option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500) + the shipping costs. If the contents only include documents, then you will be reimbursed €15 in case of damage or loss. You can select the ‘With warranty’ mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to send your parcel with warranty. With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or the damage.
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