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Can I buy packaging somewhere for my return shipment?
FAQResidential
You can buy packaging in: Post Office Post Point Parcel Point (depends on stocks in the shop) eShop
I get a message that my parcel has been delivered, but I haven't received anything. What now?
FAQResidential
A couple of tips if you have not received anything: Check if someone else (your neighbour or flatmate) has received your parcel. If it is a small parcel, the postman may have delivered it to your letterbox without ringing the doorbell. Your parcel may also have been delivered according to your delivery preferences (directly to a Pick-up point, to your safe location or to your neighbour). If it is left in a safe place by your home, you can view the photo of that safe place in the My bpost app or Track & Trace. Also make sure that you have not received a failed delivery notice from the postman in your letterbox. It will tell you where your parcel has gone to. Keep in mind that you only receive this notice if we cannot reach you digitally.
, If you are the receiver
, and you still cannot find your parcel, please contact the sender for a solution. He is the only one who can start an investigation at bpost and make sure that you still receive your parcel.
, If you are the sender
, , please contact our customer service. This is best done using our online form . This way you can immediately provide us with all the necessary information and documents to handle your ticket.
Place what you want to send in a sturdy box that does not exceed the permitted dimensions , filling up the empty space with light material like scrunched up old newspapers. If you don’t have a box handy, bpost has a range to choose from. Seal the box, making sure to remove any old labels on the outside. Specific documents
Do I need to set a password for the app?
FAQResidential
If you want to send a postcard or buy credits, you need an account with a password. It's very easy to set this up in the app. The benefits of an account: You can buy multiple credits and receive a discount. You can save the design of your postcards. You can access your credits on both your smartphone and your tablet. Your addresses are saved. There's no need type them in again and again. You have an overview of all the cards you've sent.
With bpost business solutions, your logistics flow seamlessly from start to finish. Whatever challenges your logistics present, we collaborate with you to solve them. We leverage Belgium's largest network and combine our deep process knowledge with cutting-edge innovations to create tailored solutions. From first collection to final delivery, and everything in between.
The address listed in Track & Trace or the My bpost app is based on the address provided by the sender to bpost.
, The address is wrong or incomplete
, If you notice that the delivery address is wrong or incomplete, you can still modify it in the My bpost app or in Track & Trace. Provided that: Your parcel has not yet arrived at our sorting centre. Both the correct and incorrect address share the same postal code. The delivery address is not a Pick-up point. Your parcel is sent from Belgium.
, Tip:
, always check that your address details are up to date when ordering from an online store.
, I cannot change the delivery address (anymore)
, Don't worry, when your shipment is en route for delivery, our postmen are asked to compare the address with the one printed on the shipping label. If we cannot find the address or match it, we will return your shipment to the sender. You will be notified of this in Track & Trace and the My bpost app. In this case, contact the sender to determine what steps should be taken.
, My shipment comes from outside the EU
, If you see a wrong address during the import procedure and receive an invitation to pay the import costs, it is best to refuse the shipment. This is because we cannot guarantee that the shipment will be delivered correctly and you cannot get a refund for the import costs.
How do I receive a proof of delivery for my parcel?
FAQResidential
You will receive proof of delivery with the date and signature of the recipient if you select the payable option ‘with guarantee’ in the online shipping tool. Or if you choose that option in the Post Office or Post Point. You will have to pay extra for this option. In that case, you are protected up to €500 if your parcel is lost or damaged. You can also choose the option ‘with confirmation of delivery’, in which case you will receive a text message or email: When the parcel is delivered If the parcel could not be delivered because the addressee was not home. In that case, your parcel will be made available to the addressee at the nearest Pick-up Point. If the addressee has not collected it from the Post Office, Post Point or Parcel Locker. For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.
If you want to reclaim your VAT, you need to enter your VAT number in Track & Trace or the My bpost app before paying the import costs. If you do not do this, or only after making payment, you cannot reclaim your VAT. Don't forget to submit your invoice with this VAT number when you file your tax declaration.
, Enter VAT number
, Enter the barcode of your parcel into Track & Trace or the My bpost app. Provide us with your VAT number via the form above the payment button.
, Please note
, that this notification does not entitle you to a deferral of payment or exemption from VAT.
As the sender, do I have to pay for a correction?
FAQResidential
A name change is free.
Privacy notice – parcel receivers
Residential
Privacy notice – parcel receivers
Download My bpost app
