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Why do I have to pay customs formalities on all shipments from outside the EU worth more than €150?
FAQResidential
For purchases outside the EU with a value of €150 or more, the online shop is not allowed to collect the VAT. This must be done on arrival in Belgium. That is why, in addition to VAT and any import duties, you also have to pay customs formalities for the clearance of your shipment. For this type of shipment the cost is €40. An example: You buy a piece of jewellery for €160 outside the EU. In addition to this, you will have to pay: Import costs: €40 VAT (21%): €41.79 This brings the total cost of the piece of jewellery to €241.79 (= €160 + €40 + €41.79)
If Track & Trace indicates that bpost has received your shipment, you will receive it within a maximum of 5 working days. If the shipment has not arrived after 10 working days, you can file a complaint with the sender. The sender can decide whether to refund the purchase (partially) or reship your order. As there is no tracking of the shipment, there is no compensation possible from bpost.
, Tip:
, when buying outside the EU, always opt for a tracked shipment and preferably buy from webshops that ask you to pay VAT in advance. This limits your costs and risks (import costs cannot be recovered in case of loss or damage) and speeds up the delivery time.
We are sorry that your postman did not ring the doorbell to deliver your shipment. Please note that the postman is not obliged to ring the bell if your parcel fits in the letterbox. (Tip: Via the My bpost app and Track & Trace you can immediately see if your parcel has been delivered.) Check regularly that your bell is still working properly. If the postman regularly fails to ring your bell, please report this by filling out our online form . We will ask for your contact details so that we can discuss this with the right postman.
What should I take with me to the Post Office or Post Point to ensure my registered mail is ready to send straight away?
FAQResidential
All the documents you need to send registered mail are available at your Post Office or Post Point. You can also pick up these documents to prepare your registered mail at home. You can also prepare your registered mail item in the My bpost app or via our online shipping tool. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. Then all you need to do is drop it off in a Red Letterbox, at a Post Office or at a Post Point.
Is there a prefranked solution for registered mail?
FAQResidential
There are various ways to frank registered mail at home.
, In the eShop or at a Post Office
, You can buy a “Domestic registered mail kit” online in the eShop, which is enough for 10 registered mail items. What’s in the kit: 10 prior stamps for domestic mail 10 registered mail stamps 10 proofs of posting for domestic registered items The kit is also available in Post Offices.
, In the My bpost app or via our shipping tool
, You can also frank your registered mail item using the My bpost app or our online shipping tool. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp.
Can I prepare a registered mail item online?
FAQResidential
You can prepare a registered mail item to an addressee in Belgium in the My bpost app or via our online shipping tool . By doing so you don’t necessarily need to go along to a Post Office.
, Shipping label in the My bpost app or shipping tool
, You can create a shipping label to affix to your registered mail item in the My bpost app or shipping tool. You then drop the item off: At a Post Office At a Post Point In a Red Letterbox
, At a Post Office or Post Point
, You can always drop off registered mail at a Post Office or a Post Point. The person at the counter will help you with this. At the moment you cannot send registered mail in the form of an email with bpost.
The postman didn't ring the doorbell. What can I do?
FAQResidential
We are sorry that your postman did not ring the doorbell to deliver your shipment. Please note that the postman is not required to ring the bell if your parcel fits in the letterbox. (Tip: Via the My bpost app and Track & Trace you can immediately see if your parcel has been delivered.) Check regularly that your bell is still working properly. If the postman didn’t ring the doorbell for your parcel, you can report this using the online form at the bottom of this page. We will ask for the barcode of your parcel and your contact details so that we can discuss this with the correct postman.
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Business
Word Add-In
Which mail can I see with Mail Ahead?
FAQResidential
Mail Ahead shows you a scan preview of the envelope of all the following personal mail items that are processed with our sorting machines and addressed to your name and address defined in Mail Ahead: Letters Postal cards You will be notified of the following mail, though without a scan preview, for: Certain recurring administrative letters (e.g., Proximus bill) Some addressed advertising mail (e.g., Colruyt folder) Certain periodicals (e.g., magazines from mutualities, NGOs or unions, etc.) Is currently not shown in Mail Ahead: Parcels Unaddressed mail or mail not addressed to you Registered mail Newspapers and most magazines Mail that is delivered by other postal services Mail that couldn’t be scanned by the sorting machine Mail that weighs more than 350 grams Mail that was sorted by the sender (e.g. some advertising folders)
Where can I hand in my parcel?
FAQResidential
You can hand in your parcel in different Drop-off points: In a Post Office, Post Point or Parcel Point: up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³. In some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt. In a Parcel Locker. For residential customers: When the postman rings your doorbell to deliver a parcel, you can also give him another parcel that you want to send. You can have it picked up at home for a fee. In a MassPost Center (from 20 to 250 parcels per day, with or without an appointment). Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights .
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