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How can I receive my money?
FAQResidential
You pick up the money in a Post Office in your neighbourhood or in a Ria agency. On the ‘Receive money’ form, fill in the transaction PIN code, the first and last name of the sender, and the country where the money was sent. Give the completed form to the counter clerk together with your identity document. After your details are checked, the counter clerk will pay out the amount in cash.
Do (very) old stamps remain valid?
FAQResidential
Stamps with a face value in Belgian francs will be invalid from 1 January 2028. Stamps with a face value in euros are valid indefinitely. You can use them to frank Non prior mail in Belgium. Mail for foreign addresses. In this case, affix a blue A Prior sticker as well. The old stamps cannot be used for prior mail in Belgium (this requires a prior stamp with barcode). Parcels or registered mail cannot be franked with the old stamps either.
I can't track my shipment with the barcode, why is that?
FAQResidential
This is the case when your barcode starts with the letter “U”. Barcodes starting with “U” are only created to allow shipments through customs. For this shipment, the decision was made to deliver without Track & Trace. This can be the choice of the sender or the recipient when purchasing from the online shop. Shipments with this barcode are processed like letters and will arrive within a maximum of 5 workdays after customs clearance.
Your parcel will not appear in the app if you have ordered it with a different e-mail address than the one linked to the My bpost app. You can easily add an e-mail address in the app: Open the My bpost app Go to the 'More' menu at the bottom of the app. Select 'My e-mail addresses' Add the e-mail address
No. Because it is private correspondence, we do not check it systematically. We only access the files if genuinely necessary (e.g. to check the quality). Use Mobile Postcard with respect: only use photos that you own. Do not mail shocking, unethical or illegal photos. If we receive reports of improper images or messages, we will inform the authorities.
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form at the bottom of this page. We will ask for your contact details so that we can talk to the right postman about this.
Which details do I need to send money with Ria?
FAQResidential
The details that you must give the counter clerk at your Post Office or Ria agency: the first and last name of your addressee the country where your addressee lives or is staying depending on the country: the Ria agency where your addressee will pick up the money your mobile phone number You pay the amount in cash or with Bancontact.
Make sure that you always use the latest version of the My bpost app. Update the My bpost app with the App Store or Google Play . If the My bpost still doesn't react, delete the app then reinstall it. If you experience problems registering, please contact our customer service . An employee will help you create your account.
We are sorry that your postman didn't perform his/her job correctly. If this has happened several times, you can report it online or contact us by telephone. We will request your contact details so that we can discuss this with the correct postman. You can report this via the online form .
Do I have to declare my shipment via bpost?
FAQResidential
No. You are free to choose any carrier to present your shipment to Belgian customs. Note that they will also charge you an administration fee. Theoretically, you can declare your shipment to Belgian customs yourself without any support of bpost or another carrier. However, you should be aware that the customs clearance procedure is complex. We therefore recommend you to let us or another carrier present your shipment to customs.
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