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Regrettably, this is not possible. Your parcel remains available at a Pick-up point for 14 calendar days and at a Parcel Locker for 5 calendar days. After that it will be sent back to the sender.
Why didn't the postman pass by my home address first?
FAQResidential
The postman only delivers your parcel straight to a Pick-up point or to another address close by if you have instructed us to do so in your delivery preferences. Otherwise, the postman will always pass by your home address first.
Stamps with a face value in Belgian francs will be invalid from 1 January 2028. Stamps with a face value in euros are valid indefinitely. The old stamps cannot be used for prior mail in Belgium (this requires a Prior stamp with barcode). Parcels or registered mail cannot be franked with the old stamps either.
Why can I only use my official name for Mail Ahead?
FAQResidential
In this beta version of Mail Ahead, only your official name from your itsme® account can be used. This feature will evolve thanks to our beta testers feedback, and we’re currently exploring technical options to allow you to use your nicknames or a name you use more frequently.
You do need credits to send a postcard; it's also possible to pay for your postcards using other methods when you send them. However, if you buy at least five credits in advance, you will receive a discount on your postcards.
In exceptional cases you will not receive an email confirmation with QR code. No need to worry. You can always share the QR code with your proxy holder in the My bpost app. Sharing options include WhatsApp, Messenger and Telegram. QR code in the app
We will only leave a failed delivery notice: If we cannot reach you digitally. If the shipper does not share your email address with us. You don’t have a bpost account or have not set any delivery preferences. Your parcel is sent by a private individual. That could be a present from a friend or family, say.
Can I get an invoice for my personalised stamps?
FAQResidential
You can get an invoice for your order of personalised stamps. You must make and order your stamps with MyStamp Pro, the tool for companies, and mention your VAT number when paying. We will send your invoice 3 workdays after your order was placed to the address that you mentioned.
To have your letter delivered tomorrow within Belgium, use a prior seal and deliver your prior letter before the last collection in: A Red Letter Box. You will find the time of the last collection on the letterbox. A Post Office or Post Point. You'll find the time of the last collection in each office.
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