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How long will my international parcel be in transit?
FAQ
Residential
The delivery periods for Standard shipments (bpack World) are indicative and vary between 2 and 10 workdays. These periods do not take into account the duration of the customs process in the destination country. Discover the delivery period for Standard shipments (bpack World) [NL]
Why can I only activate Mail Ahead with itsme®?
FAQ
Residential
To ensure a smooth and secure launch of the Mail Ahead service (beta), we’ve chosen the well-known and trusted itsme® solution. We understand that some users, including you, may prefer alternative methods for verifying their identity and address. Therefore, we are actively exploring other technical options for this service.
How does bpost print my video on a postcard?
FAQ
Residential
The postcard includes a self-selected photo and a QR code that links to your selected video. Your addressee receives the card in their letterbox, and can view the video by scanning the QR code with their smartphone. The film of your video postcard can last for as long as one minute. It remains available for one year.
OptiAddress
Business
OptiAddress
How much does it cost to rent a locker and how can I pay?
FAQ
Residential
Rental prices start at €0.45 per hour, depending on the locker size (S, M, L, or XL). A minimum rental of 4 hours applies. For longer use, you can opt for a daily rate (24h). You can easily pay via Bancontact Pay or Wero through your banking app. Per 4 hours Per 8 hours Per day (24 hours) S €1.8 €3.6 €6 M €2.4 €4.8 €8 L €3.2 €6.4 €11 XL €4 €8 €15
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What happens if the addressee has moved house?
FAQ
Residential
bpost delivers the parcel based on the stated address. If your addressee no longer lives there, we register that the address is not correct or that the addressee no longer lives there. bpost sends the parcel back to you. If you think that your parcel was wrongfully sent back to you, you can report this via the online form at the bottom of this page.
When and where can I pick up my registered mail?
FAQ
Residential
If you have received one, the pick-up location and term will be stated on your failed delivery notice. If you have chosen in the My bpost app to have registered mail delivered straight to a Post Office or Post Point near you, you will receive a push notification in the app and e-mail as soon as the registered mail is available for pick-up.
General Terms and Conditions
Residential
General Terms and Conditions regarding bpost service.
Why was my registered mail sent back to me?
FAQ
Residential
The reason for the return is written on your returned registered mail. Registered mail is returned in the following cases: • if the address is incomplete or incorrect • if the addressee does not receive mail at the specified address • if the addressee declined to accept the registered letter • if the addressee did not pick up the registered mail within 15 days, after receiving a notice of absence.
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