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My parcel is not at the Pick-up point. What now?
FAQ
Residential
We are sorry that you were unable to collect your parcel. Please check the following before contacting our customer service: Whether your parcel is not at a different Pick-up point or bbox locker. This can happen very exceptionally. You will always be informed via e-mail, in the My bpost app or via Track & Trace. Whether your parcel has not been returned to the sender. Your parcel remains available maximum 5 days in a bbox and 14 days at a Pick-up point. You will always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app).
, My parcel is not at the pick-up point
, If your parcel should be available at the Pick-up point according to Track & Trace, but it isn’t, ask for more information via the chatbot, in Track & Trace or in the My bpost app. This should be the quickest way to get an update on the status and the whereabouts of your parcel. If not,
, if you are the sender
, , you can fill out the online form to start an investigation.
, My parcel is not in the bbox
, If your parcel had to be delivered to a bbox with a screen , please call 02 320 23 90 (24/7 available). If your parcel had to be delivered to a Screenless bbox , please call 02 278 50 87 (24/7 available).
What are the dimensions of the different bpost parcels?
FAQ
Residential
bpost packaging comes in different sizes. There is a suitable box for every parcel. See our packaging guide for tips on preparing your parcel.
Can I use personalised MyStamp stamps on square envelopes?
FAQ
Residential
You can use personalised MyStamp stamps for all standardised and non-standardised mail. It is the ideal stamp for invitation cards. In that case, choose a stamp with a value of 2.
How long will my registered mail remain available after receiving a failed delivery notice?
FAQ
Residential
Your registered mail remains available in the designated Post Point or Post Office for 15 calendar days. A judicial letter remains available for 8 days.
Can I create a shippig label with the My bpost app?
FAQ
Residential
Yes, through the 'Send' menu you can easily create a shipping label in the app. You can just print the label at home, at a Post Office or at a Post Point near you. Download the app: For Android For iPhone
What kind of packaging or boxes does bpost offer?
FAQ
Residential
All-in package (box + shipping label for a shipment within Belgium) that fits in letterboxes Regular boxes in different sizes Gift boxes in different sizes Padded envelopes See our packaging guide for tips on preparing your parcel.
Click on the link beneath for a Post Office or Post Point in your neighbourhood, and to check the opening hours.
Prevent unnecessary costs from out-of-date client data and changes of address. Optimise your campaign. Request your free audit today!
Privacy notice – parcel receivers
Residential
Privacy notice – parcel receivers
Download My Bpost app
