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How long will my international parcel be in transit?
FAQ
Residential
The delivery periods for Standard shipments (bpack World) are indicative and vary between 2 and 10 workdays. These periods do not take into account the duration of the customs process in the destination country. Discover the delivery period for Standard shipments (bpack World) [NL]
How can I change the address for Mail Ahead?
FAQ
Residential
In this beta version of Mail Ahead, only your official address from your itsme® account can be used. This feature will evolve thanks to our beta testers feedback, and we’re currently exploring technical options to allow you to have multiple addresses.
Compare our plans for businesses
Business
Compare our plans for businesses
How long will my parcel be in transit to a destination abroad?
FAQ
Residential
Delivery periods for parcels to foreign countries vary per country. The delivery periods for Standard shipments (bpack World) are indicative and vary between 2 and 10 workdays. These periods do not take into account the duration of the customs process in the destination country. Discover the delivery period for Standard shipments (bpack World)
Why can I only use my official name for Mail Ahead?
FAQ
Residential
In this beta version of Mail Ahead, only your official name from your itsme® account can be used. This feature will evolve thanks to our beta testers feedback, and we’re currently exploring technical options to allow you to use your nicknames or a name you use more frequently.
When can I expect to receive a paper failed delivery notice?
FAQ
Residential
We will only leave a failed delivery notice: If we cannot reach you digitally. If the shipper does not share your email address with us. You don’t have a bpost account or have not set any delivery preferences. Your parcel is sent by a private individual. That could be a present from a friend or family, say.
Plug & ship
Business
Effortless professional shipping. Streamlined shipping process with automated labels.
I have a no-advertising sticker, but still receive unaddressed advertising. What can I do?
FAQ
Residential
If you have a no-advertising sticker and you still receive unaddressed advertising, contact our Customer Care Centre (FR: 02 278 50 14 - NL: 02 278 50 15 ). Take into account that bpost is not the only company to deliver free local papers.
Yes, with this option the receiver can pay the amount of your shipment to the postman , mobile or cash. This amount will then be transferred to your account within 7 working days. If the receiver does not wish to pay for the parcel, it will be returned to you. You can select the 'payment upon delivery' option in the online shipping tool.
Flexible shipping and return options within Belgium
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