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How does a money transfer with Ria work?
FAQ
Residential
With Ria Money Transfer, you can send money to 161 countries. You'll find the list in your Post Office. You can: Send cash that your addressee
, picks up as cash
, . In some countries, your addressee can pick up the money at any Ria agency. For other countries, the sender must indicate in which agency your addressee must pick up the money. The counter clerk in your Post Office will give you more information about this. Send cash to your addressee's
, bank account or virtual mobile account
, . That option is not available in every country of destination. Please note: you cannot transfer cash to a bank account in Belgium. The counter clerk in your Post Office will tell you how your addressee can receive the money in the country where he or she lives or is staying. When you hand over the money, the counter clerk in the Post Office will immediately give you a paper proof of remittance with the
, PIN code of your transfer
, . If you want to know whether the money was picked up, please contact the Customer Care Center of Ria Money Transfer . If your addressee has not picked up the money after
, 40 days
, , you will receive a text message with a new PIN code. You can pick up the money in your Post Office or a Ria agency. You can
, send money with Ria Money Transfer
, : You complete the āSend Moneyā form. the first and last name of your addressee the country where your addressee lives or is staying. The Ria agency where your addressee will pick up the money your mobile phone number You give the form to the counter clerk together with your identity document and the money. You sign as correct and get a receipt that states the PIN code of your transaction. You contact your addressee and communicate the PIN code that he or she needs to pick up the money. Your addressee picks up the cash at a Ria agency with the PIN code and his or her identity document.
, I send euros, the recipient wants dollars. Will that be converted?
, The amount that you send is converted using the exchange rates applicable at that moment. The conversion is deducted from the amount that your addressee receives. You can also ask how many euros you must pay to have a certain amount arrive in dollars.
, What if I want to stop/cancel the transaction?
, You can stop or cancel the money transfer if your addressee has not picked up the money. You must do this in the Post Office or Ria agency where you sent the money.
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Will I get the money from my purchase back?
FAQ
Residential
The original sender of your parcel is responsible for any refunds. The original sender determines: Whether he/she refunds your purchase What you must do to receive a refund Whether he/she makes a partial or full refund When you can expect the amount on your account. Contact him/her to learn the details.
Seamlessly integrate bpost shipping into your store through our plug-in. Choose from our SME offer or tailor a custom contract for high-volume shipping. Say goodbye to hassles and hello to efficiency.
Make sure that you always use the latest version of the My bpost app. Update the My bpost app with the App Store or Google Play . If the My bpost still doesn't react, delete the app then reinstall it. If you experience problems registering, please contact our customer service . An employee will help you create your account.
How and where can I request proof of receipt?
FAQ
Residential
You can request proof of receipt for registered mail in 3 ways: In the My bpost app Via our online shipping tool At a Post Office or Post Point
, Requesting proof of receipt in the My bpost app
, Open the app and tap āregistered mailā from the list of products that can be sent. From the options select ādigital acknowledgement of receiptā. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in the app.
, Requesting proof of receipt via our online shipping tool
, Go on the tool and and click on āRegistered mailā from the list of products that can be sent. Select the format of your mail item and create an account or sign in. From the options select ādigital acknowledgement of receiptā. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in your account.
, Requesting proof of receipt at a Post Office or Post Point
, Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt. Fill out both forms. Check the proof of receipt box on the barcode label and the proof of deposit. Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item. Drop off your mail item with the proof of depositĀ and proof of receipt at a Post Office or Post Point. Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox.
, Can someone other than the addressee sign a confirmation of receipt?Ā
, Only those with a mandate from the addressee can sign the confirmation of receipt.
, How much does a confirmation of receipt cost?
, You can calculate the price of a confirmation of receipt with our price calculator . Ā
When will bpost send the secure delivery code?
FAQ
Business
The unique code generated by bpost is used in tracking notifications. The recipient receives tracking emails when the following milestones are reached: When you confirm your delivery request as shipper. When the delivery round commences (for home deliveries) or when the mail is available at the Pick-up point. When a home delivery cannot be made because no one is present at the address, in notification and reminder emails. The secure delivery code will also be available in your recipientās My bpost app if the same email address is linked to the recipientās app account.
You enter the promotional code after creating the postcard, when you are ready to send it ā after adding the address of the addressee. Note: you can only use a promotional code and send a card with a Mobile Postcard account.
, How long is the Mobile Postcard promotional code valid?
, The period of validity of your promotional code for a free postcard depends on the code. If your code is no longer valid, you will get a message that your promotional code has expired.
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