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for the key word « ⚡️go COCXX.COM order Cocaine Split ⚡️Check site »
Most webshops allow you to have your parcel delivered to a Parcel Locker. The following webshops already do it: Zalando, Coolblue, Torfs, Lidl, bol, H&M, Zara, Massimo Duti, Farmaline, Smartphoto, A.S. Adventure ... New webshops are added every day. Would you like to order something through a webshop, but the Parcel Locker option is not listed among the delivery methods? You can still have your parcel delivered to a Parcel Locker via MyPreferences or the My bpost app.
The sorting centres, roads (logistics), the bpost network (including post offices, post points, pick-up points and parcel lockers) and delivery services are very busy during the end-of-year period between Black Friday and Christmas Day. In order to offset the extra costs incurred during this period, all customers that ship parcels during the end-of-year peak (between Black Friday and Christmas Day) will be billed a surcharge of €1 (excl. VAT) per parcel.
The sorting centres, roads (logistics), the bpost network (including post offices, post points, pick-up points and parcel lockers) and delivery services are very busy during the end-of-year period between Black Friday and Christmas Day. In order to offset the extra costs incurred during this period, all customers that ship parcels during the end-of-year peak (between Black Friday and Christmas Day) will be billed a surcharge of €1 (excl. VAT) per parcel.
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How soon will my personalised postcard be delivered?
FAQResidential
This depends on the sending options you've chosen for your Mobile Postcard. In any case, your postcard will be printed and sent the same day if you make your order in the app by 3 p.m. If you send your postcard as 'Priority' mail, it will reach its destination address in Belgium the next workday. If you send your postcard as 'Non-priority mail', it will be delivered within three workdays. For destinations outside Belgium, we treat your postcard as 'Priority' mail while it's in Belgium. But after that, your postcard is in the hands of the postal service of the destination country.
What is a return shipment?
FAQResidential
A purchase that you send back is a return shipment. Online shops offer that option if the contents of your parcel do not correspond with what you ordered or if the product does not fit or does not meet your expectations. You send your purchase back with the return label from the original sender; the label is either in the package, or you can download and print it at home. If the sender does not provide a return label, then you send it back as a regular parcel. Be sure to check the website of the online shop to see what the guidelines are regarding returning parcels. Discover how to send your parcel back Send your parcel
Why should I contact the sender if my parcel is damaged?
FAQResidential
Most senders have fixed agreements with bpost for damaged parcels. Only the sender can file a complaint for a damaged parcel because the sender pays bpost for the shipment. In addition, he can decide, in consultation with you, to reship the parcel or to refund you. Your sender will ask you for photos of the damage, both of the packaging and of the contents, because he needs them in order to file a complaint with us. Please also note that bpost must receive the complaint within 7 calendar days of delivery, regardless of what the sender agrees with you. It is therefore best to contact him as soon as possible.
As soon as your parcel is delivered to the Parcel Locker, you have 5 calendar days to pick it up (no extension possible). We return the parcel to the sender on the sixth day.
Can I purchase one shipping label in the eShop?
FAQResidential
No, You can no longer buy pre-franked shipping labels in our eShop. In order to improve the quality of our products, we will no longer be selling pre-franked labels in our eShop, Post Offices, Postal Points or Parcel Points as from 15/04/2025. Of course, you can still use the prepaid labels you have already purchased from us. They will remain valid until 31/12/2026. If you would like to create a shipping label online, you can use our shipping tool . You can also visit a Post Office, Postal Point or Parcel Point.
We are sorry for this inconvenience. You can share your experience through our online form so that we can discuss it further with the Pick-up point you visited.
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