Registered mail
Receive registered mail your way
- Set your delivery preferences in the My bpost app
- Set up a proxy or choose delivery straight to your letterbox
- Receive a notification before delivery of your registered mail
Receiving registered mail? It’s your call!
Take control of your incoming registered mail. Receive notifications as soon as it begins its journey and have it delivered according to your preferences, no matter where you are.
Receive registered mail at home
When we ring your bell with registered mail for you, we’ll ask for your ID.
New!
If you’re not often home you can designate someone as your proxy to receive your registered mail on your behalf. Setting up is effortless using the My bpost app or this postal proxy form.
Registered mail delivered straight to your letterbox
Give us permission to deliver registered mail straight to your letterbox every time. Simple, safe, secure and… free!
- No need to go to a Pick-up point, search for a parking space or stand in line
- Easy to set up in the My bpost app or ask about it in a Post Office or Post Point.
Picking up registered mail at a Post Office or Post Point
If you haven’t set up your delivery preferences and you weren’t home when we called, your registered mail will go to a Post Office or Post Point. You will need to take your ID card and the failed delivery notice left in your letterbox. Alternatively, you can designate a proxy to pick it up for you.
How? You decide:
- by giving a ‘classic mandate’ in the My bpost app
- with the failed delivery notice and the documents stated on this notice
- by filling out a postal proxy form
Perhaps you still have one of these questions
bpost delivers during the weekend in certain cases. This depends on the type of shipment, the sender and the delivery address. Letters and registered mail are currently only delivered on weekdays.
Some senders, such as certain web shops, have agreements with bpost to have their parcels delivered to home addresses on Saturdays and Sundays.
It is therefore possible that your parcel will be delivered:
- to a Pick-up point or Parcel Locker on Saturday between 8:00 and 17:00
- or to your home on Sunday between 9:00 and 19:00
You can follow the status of your parcel via the My bpost app or Track & Trace.
You can also pick up your registered mail by showing the barcode or mailing number. Don't forget to bring your ID card. Let us know if your postman didn't leave a failed delivery notice so that we can improve our services.
Only the addressee(s) or those with a postal mandate from the addressee(s) can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee(s) or postal proxy. The sender determines who the item must be handed over to.
Your registered mail remains available in the designated Post Point or Post Office for 15 calendar days. A judicial letter remains available for 8 days.
We understand how it could be irritating to have to show your ID card every time you receive registered mail. However, under the postal law (see Royal Decree of 14 March 2022 – Chapter 2 Article 9. § 1) our delivery and counter staff have an obligation to check your identity and to take a photo of an official document confirming your identity.
That is because registered mail has legal value. We therefore need to check your proof of identity to verify your identity, so we can be certain that the mail has been handed to the right person.
Valid documents other than your ID card
You can have the delivery person take a photo of another official proof of identity rather than your ID card.
Have registered mail delivered straight to your letterbox
You can also have your registered mail delivered straight to your letterbox without having to sign for it. You can activate this option in the My bpost app (as a delivery preference) or at a Post Office or Post Point – upon presentation of your ID card. You authorise bpost to deliver registered mail straight to your letterbox and you will no longer need to show your ID card or even be home at the time of delivery.
