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How soon will my personalised postcard be delivered?

FAQResidential
This depends on the sending options you've chosen for your Mobile Postcard. In any case, your postcard will be printed and sent the same day if you make your order in the app by 3 p.m. If you send your postcard as 'Priority' mail, it will reach its destination address in Belgium the next workday. If you send your postcard as 'Non-priority mail', it will be delivered within three workdays. For destinations outside Belgium, we treat your postcard as 'Priority' mail while it's in Belgium. But after that, your postcard is in the hands of the postal service of the destination country.

Can I save addresses in the Mobile Postcard app?

FAQResidential
The Mobile Postcard app automatically saves any address to which you send a postcard. You don't have to retype or validate the addresses you use a lot.

Can I change my postcard right after sending it?

FAQResidential
You can change your postcard only until you press 'Send'. But the moment you press 'Send', your postcard is gone and you'll no longer be able to change it. You can reuse the same card and send it again, to the same person or someone else. You can do this up to two weeks after you send the postcard the first time. You're able to access a copy of the card and edit it in the app. You'll have to pay for this subsequent sending.

How long will my personalised postcard be saved?

FAQResidential
Unsent postcards remain in the app as a design until you delete or send them. A postcard you've sent also remains in your overview. If you want to send the same card again, you can do so for up to two weeks after you first sent it. That way you don't have to recreate a nice design.

How do I know if my postcard was sent?

FAQResidential
  When your personalised postcard is sent, you will receive a confirmation email. You'll be able to find updates by looking under Follow-up > Sent. Please note: the confirmation e-mail will be sent to the address that you used to log into the app. You didn't receive an e-mail? Look under Menu > My account to see which e-mail address you used to log in. Tip for sending your Mobile Postcard: enter a return address under Menu > My account > Return address.

Can I follow my postcard online with Track & Trace?

FAQResidential
No, you can't follow your Mobile Postcard via Track & Trace. Your cards are treated as regular letters or cards.

Which banking apps does the Mobile Postcard app support?

FAQResidential
It's easy to pay for your postcard, video card or credits with VISA, MasterCard, or Bancontact (an app or the card reader), bpaid or PayPal. You can pay for your order at the time you send your postcards. You may prefer to purchase credits in advance. With credits, you pay less per card, sending goes more quickly and you can send multiple postcards at the same time via the app.

I forgot my Mobile Postcard password. What should I do?

FAQResidential
In the app menu, click on the ‘Log in’ button then on ‘Forgot your password?’ and enter your email address. You will receive an email with a link to set a new password. You'll soon be back up and running.

How many Mobile Postcards can I send in one go?

FAQResidential
You can send about 30 postcards at the same time with the Mobile Postcard app. The number fluctuates depending on your internet connection and the file size of your photos (and video if you added one).

Can I continue working on my postcard on another device?

FAQResidential
The design of your postcard is saved in the memory of your smartphone or your tablet. You cannot access it from a different device.