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How do I create an account for the Mobile Postcard app?
FAQResidential
Use your existing bpost account or if you don't have one yet, simply create one by completing the following steps: Download the Mobile Postcard app via the App Store or Google Play. Open the app and select ‘Menu’ in the bottom right corner. Select ‘Log in’ and then ‘New account’. Fill in the requested details. Your email address is used as your login account. You'll receive an email to confirm your registration.
You do not need internet access to make a postcard, but you do need it to send and pay for your postcard. Working offline is handy if you are on holiday at a destination where there is hardly any internet. You make your postcards where and when you want. You then send them when you have access to a mobile network or Wi-Fi. Important: the internet connection must be strong enough to allow you to upload your postcard.
The maximum amount depends on your bank's payment limits. If this limit is exceeded, you are notified immediately. In that case, there are two possibilities: You pay cash (the exact amount) to the postman and receive your parcel immediately Your parcel goes to the Post Office or Post Point in your neighbourhood, where you can pay for it the next workday with a debit or credit card.
If you entered a return address, the card will be sent back to you. If you didn't enter a return address and there was an error in the destination address or the destination address was incomplete, we will not be able to deliver your postcard. It will be destroyed. Tips for sending your postcard with Mobile Postcard: Follow the app suggestions if it reports that the address is incorrect. Enter your return address. If something does go wrong, the card will be sent back to you. What if you've entered a valid address, given your return address and your postcard has still not been delivered or returned? Let us know via the online form at the bottom of this page.
You can send the same postcard to several people. There are two ways to do this: Add several addresses to your postcard. This is particularly handy if you're sending Christmas cards or holiday postcards. You send the same postcard to several people in one click. You send a card you've previously sent, but you address it to someone else. Tap on a card, choose 'Resend', edit the card as desired and of course, fill in the new address.
We are sorry that your postman did not ring the doorbell to deliver your shipment. Please note that the postman is not obliged to ring the bell if your parcel fits in the letterbox. (Tip: Via the My bpost app and Track & Trace you can immediately see if your parcel has been delivered.) Check regularly that your bell is still working properly. If the postman regularly fails to ring your bell, please report this by filling out our online form . We will ask for your contact details so that we can discuss this with the right postman.
How can I contact Mobile Postcard?
FAQResidential
For problems with the delivery of your card, it's best to contact customer service using the online form at the bottom of this page. For a technical question, you're best calling us by telephone with the following information at hand: The brand of your device: e.g. Samsung, Apple, Huawei, etc. The device type or model: e.g. Galaxy 5, iPhone 11, Huawei P30 Lite, etc. Operating system: e.g. Android 8, iOS 12, etc. The app version. You'll find this in the app under 'Menu'.
How do I get discounts for Mobile Postcard?
FAQResidential
Promotions are announced from time to time via email or push message. Be sure to accept push notifications. You do this in the settings of your smartphone or tablet. Indicate that you “allow messages”. Emails with discounts or useful tips are sent to the email address that you registered with. Make sure that your email preferences are correct under Menu > My account.
I was not home when the postman passed by. Where is my parcel now? What happens to your parcel depends on your delivery preferences. You can specify delivery preferences in MyPreferences or the My bpost app .
, I have already specified my delivery preferences
, If you are not home at the time of delivery, we will deliver your parcel according to your delivery preferences: to a neighbour, a safe place or a Pick-up Point.
, I have not specified my delivery preferences
, In that case, the postman will generally try to deliver your parcel to a neighbour or in a safe place. If that doesn’t work, you will receive a failed delivery notice in your letterbox. You or someone else can pick up the parcel at the Pick-up Point mentioned on the notice within 14 calendar days. Take into account that the Pick-up Point can still change. As soon as your parcel is at a Pick-up Point, the status of your shipment is adjusted on Track & Trace and you receive an email. Be sure to check the status of your parcel before going to the Pick-up Point.
Can I choose the photo on my video postcard?
FAQResidential
You can choose the photo for your video postcard or you can make one using the app. The addressee will get a photo on the postcard and a video with the QR code.
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