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for the key word « tarieven post adresse postal »
Does the addressee need a QR scanner to watch the video?
FAQResidential
The recipient of your video postcard does not need a QR scanner. They can also access the video with the Mobile Postcard app or the camera of a recent smartphone.
How long can my video be?
FAQResidential
Videos that you send with Mobile Postcard last a maximum of one minute. If you upload a longer video to the Mobile Postcard app, it will automatically be cut at the one-minute mark. You can shorten the video yourself in the app.
Are there separate prices for entrepreneurs?
FAQResidential
Entrepreneurs who want to allow their clients to send postcards should use Mobile Postcard Pro. You're able to give your clients a free card to send with the app using a promotional code. Perfect if, for example, you have a stand at a fair and want to allow visitors to send a card to someone.
If you have written your address on the back of the envelope, your mail item will be returned to you. If you have not, the addressee will have to pay a charge before the mail item can be delivered. The addressee has to frank a yellow card covering the amount of the missing postage. We deliver the mail item once we receive this postage card at the address stated.
Do I need to set a password for the app?
FAQResidential
If you want to send a postcard or buy credits, you need an account with a password. It's very easy to set this up in the app. The benefits of an account: You can buy multiple credits and receive a discount. You can save the design of your postcards. You can access your credits on both your smartphone and your tablet. Your addresses are saved. There's no need type them in again and again. You have an overview of all the cards you've sent.
When you buy credits for postcards, they should appear in your app immediately. If you don't see them, close the Mobile Postcard app, then reopen it. If you still don't see your new credits, log out then log back in. Check whether the payment was successful. And check that you are logged in with the same email address as you used to buy the credits. If you check everything and still don't see the credits in the app, contact customer service.
Available in your Post Office. Find your nearest sales point.
Offer customers extra flexibility with our 4 different delivery methods for your parcels in Belgium. Let them choose between delivery at home, in a Pick-up point, Parel Locker or in your own point of sales. Read more.
Receive a parcel from Belgium
Residential
Follow your parcel with Track & Trace. Choose where we can deliver it. And discover where your parcel goes if you are not at home.
I get a message that my parcel has been delivered, but I haven't received anything. What now?
FAQResidential
A couple of tips if you have not received anything: Check if someone else (your neighbour or flatmate) has received your parcel. If it is a small parcel, the postman may have delivered it to your letterbox without ringing the doorbell. Your parcel may also have been delivered according to your delivery preferences (directly to a Pick-up point, to your safe location or to your neighbour). If it is left in a safe place by your home, you can view the photo of that safe place in the My bpost app or Track & Trace. Also make sure that you have not received a failed delivery notice from the postman in your letterbox. It will tell you where your parcel has gone to. Keep in mind that you only receive this notice if we cannot reach you digitally.
, If you are the receiver
, and you still cannot find your parcel, please contact the sender for a solution. He is the only one who can start an investigation at bpost and make sure that you still receive your parcel.
, If you are the sender
, , please contact our customer service. This is best done using our online form . This way you can immediately provide us with all the necessary information and documents to handle your ticket.
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