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for the key word « tarieven post adresse postal »
In some countries, your addressee can pick up the money at any Ria agency. For other countries, the sender must indicate in which agency your addressee must pick up the money. The counter clerk in your Post Office will give you more information about this.
Always check the details of your money transfer carefully before signing the form and agreeing to the transfer. The counter clerk uses those details to send your money. If an error was made, you must go back to the Post Office or Ria agency where the money was sent and modify the transaction.
Do I have to indicate a Ria agency?
FAQResidential
That depends on the receiving country. For most countries, you only have to indicate the name of the country. For some countries, you must also indicate in which Ria agency your addressee will pick up the money. The counter clerk in your Post Office will tell you which countries require you to choose a Ria agency.
I receive someone else's mail. What can I do?
FAQResidential
Is the address correct on the letters that you receive? bpost delivers shipments based on the address, not the name. We are required to deliver letters intended for your address to you. You no longer want to receive someone else's letters? Cross out the address, write on the envelope that this person no longer lives at this address, then place the letter in a red mailbox or in the mailbox at a Post Office. We will inform the sender. Is the address on the letters that you receive incorrect? We are sorry that our postman is delivering someone else's mail in your letterbox. The best way to report this is via the online form at the bottom of this page. We will ask for your contact details so that we can talk to the right postman about this.
You can send the following items in Belgium with registered mail with customised insurance: coins gold or silver objects jewellery or other valuable materials securities or bearer bonds Some countries, such as the United States, Germany, the United Kingdom, Australia and Canada, do not accept this service. Ask a Post Office clerk or our Customer Care Centre whether this service is accepted in the destination country.
Before your international registered mail leaves Belgium, you can follow it via Track & Trace or the My bpost app. After it leaves Belgium, you can follow your shipment via the tracking tool of the foreign post operator. If you want written proof that the addressee received your shipment, add the confirmation of receipt option.
How do I know if I can trace my international shipment?
FAQResidential
If the barcode of your international shipment does not start with the letter "U", then you can easily trace it and thus track it online. A barcode with the letter “U” is only used to enable the import procedure and to present the shipment to Belgian customs. After release, it will be handed over to bpost without further tracking. The barcode can be found in our communications (My bpost app, e-mail or sms), on the receipt from the Post Office and on the note the postman left in your letterbox. To track your shipment, make sure to enter the complete barcode on Track & Trace or in the My bpost app.
Why wasn't my parcel delivered to a Parcel Locker?
FAQResidential
There can be different reasons why your parcel was not delivered to a Parcel Locker: The Parcel Locker was full or out of order due to a technical breakdown. Your parcel was too heavy or too large for delivery to a Parcel Locker. Some parcels cannot be delivered to a Parcel Locker; these include Registered Mail (signature required) and parcels that require payment upon delivery. If we cannot deliver your parcel to a Parcel Locker, we will deliver it to a different Pick-Up Point close by. You will be informed with Track & Trace and the My bpost app.
Can I follow my parcel online?
FAQResidential
You can follow your parcel online with Track & Trace or the My bpost app. If you have a bpost account, you can also follow your parcel in the bpost shipping tool. You'll need the barcode number or the reference of your parcel. Those details are on your shipping label or you received them via text message or e-mail; they are also on the shipping receipt or Post Office receipt.
You can set up this service free of charge in the My bpost app under ‘delivery preferences’. All you need to do is identify yourself. You can do that using itsme or by scanning your ID card in the app. You can also go along to a post office to request delivery of registered mail straight to your letterbox. You will have to show your ID card for this.
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