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How long will my registered mail remain available after receiving a failed delivery notice?
FAQResidential
Your registered mail remains available in the designated Post Point or Post Office for 15 calendar days. A judicial letter remains available for 8 days.
Can I create a shippig label with the My bpost app?
FAQResidential
Yes, through the 'Send' menu you can easily create a shipping label in the app. You can just print the label at home, at a Post Office or at a Post Point near you. Download the app: For Android For iPhone
BNPPF appointment
Residential
Schedule your advice appointment with BNP Paribas Fortis at bpost.
How do I stamp my parcel for outside Belgium?
FAQResidential
To send your parcel abroad, you need a shipping label. You can buy a shipping label online, or in a Post Office or Post Point. For a destination outside the European Union you must also add customs documents.
When does bpost deliver my parcel to the addressee?
FAQResidential
We deliver your parcel to the addressee the next workday in Belgium if you: hand in the parcel during the opening hours of your Post Office, Post Point, Parcel Point or Parcel Box drop the parcel in a Parcel Locker before the last collection
You can only hand in your registered mail with customised insurance at a Post Office. You can also go to a Post Office to make your shipment ready for mailing. That way you are sure that the strict rules related to this type of mail are applied.
Where should I drop off my registered mail?
FAQResidential
You can drop off your registered mail at 3 different locations: At a Post Office At a Post Point In a Red Letterbox.
, Note:
, you can only do this if you use a shipping label that you create using the My bpost app or online shipping tool .
Can I prepare registered mail for delivery to a foreign address using the My bpost app?
FAQResidential
At the moment, you cannot prepare registered mail for delivery to a foreign address online or using the My bpost app. If you need to send registered mail to a foreign address you can go to a Post Office or Post Point.
Can I drop off my registered mail in a Red Letterbox?
FAQResidential
You can drop off a registered mail item in a Red Letterbox if a shipping label is affixed that has been created using the My bpost app or online shipping tool. In all other cases you should drop off your registered mail at a Post Office or Post Point.
Do I have to prove why I am sending money?
FAQResidential
The counter clerk in your Post Office will ask why you are sending money.
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