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Can I send and pay for different postcards in one go?
FAQResidential
You can send several postcards in one go. Create your postcards first, add personalised messages and the addresses, then click on 'Close'. The design of those cards will be saved. When you are done, go to 'Follow-up' and tap on the 'Send Multiple Cards' button.
Why didn't the postman pass by my home address first?
FAQResidential
The postman only delivers your parcel straight to a Pick-up point or to another address close by if you have instructed us to do so in your delivery preferences. Otherwise, the postman will always pass by your home address first.
Did you send your postcard via the app before 3 p.m.? Because we then print and send your card the same day. If you sent the card to an address in Belgium as 'Priority' mail, it should be delivered the first day after it has been made. If the card is sent as 'Non-priority', it should be delivered within three working days. If you sent the card to an address in a country other than Beglium, the delivery will be the responsibility of the postal service in that country. Was the arrival of your card delayed? Let us know via the online form at the bottom of this page.
Where can I find my credits in the Mobile Postcard app?
FAQResidential
When you are logged in, your credits are under: Menu > My account > My credits. Log in under Menu > Log in.
No, if you are not home, the postman will leave a failed delivery notice that indicates where and when you (or your proxy) can pick up your registered mail.
Yes, you may. You don't have to be the sender of the parcel. It can be the parcel of your neighbour, a family member or someone else. You can give the parcel to the postman as long as it meets the required conditions .
What happens to my parcel after the postman takes it?
FAQResidential
Once the postman finishes their round, they bring your parcel to the nearest distribution centre. From there, your parcel is sorted and starts its journey to the recipient. You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode.
How do I create an account for the Mobile Postcard app?
FAQResidential
Use your existing bpost account or if you don't have one yet, simply create one by completing the following steps: Download the Mobile Postcard app via the App Store or Google Play. Open the app and select ‘Menu’ in the bottom right corner. Select ‘Log in’ and then ‘New account’. Fill in the requested details. Your email address is used as your login account. You'll receive an email to confirm your registration.
If you want to make an original postcard with the Mobile Postcard app – of your holiday, for a wedding or birthday – you can pay postcard per postcard or buy several credits in advance. You can send one postcard to a Belgian address with 1 credit. A postcard to an address outside Belgium costs 1.5 credits. To buy credits, log in or create an account. The advantages of credits: You save time because you don't have to pay postcard per postcard. You save money because you get a discount when you buy credits.
Swipe from right to left on the address.
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