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Which banking apps does the Mobile Postcard app support?
FAQResidential
It's easy to pay for your postcard, video card or credits with VISA, MasterCard, or Bancontact (an app or the card reader), bpaid or PayPal. You can pay for your order at the time you send your postcards. You may prefer to purchase credits in advance. With credits, you pay less per card, sending goes more quickly and you can send multiple postcards at the same time via the app.
The postman didn't ring the doorbell. What can I do?
FAQResidential
We are sorry that your postman did not ring the doorbell to deliver your shipment. Please note that the postman is not required to ring the bell if your parcel fits in the letterbox. (Tip: Via the My bpost app and Track & Trace you can immediately see if your parcel has been delivered.) Check regularly that your bell is still working properly. If the postman didn’t ring the doorbell for your parcel, you can report this using the online form at the bottom of this page. We will ask for the barcode of your parcel and your contact details so that we can discuss this with the correct postman.
How many Mobile Postcards can I send in one go?
FAQResidential
You can send about 30 postcards at the same time with the Mobile Postcard app. The number fluctuates depending on your internet connection and the file size of your photos (and video if you added one).
Can I continue working on my postcard on another device?
FAQResidential
The design of your postcard is saved in the memory of your smartphone or your tablet. You cannot access it from a different device.
How long is the Mobile Postcard promotional code valid?
FAQResidential
The period of validity of your promotional code for a free postcard depends on the code. If your code is no longer valid, you will get a message that your promotional code has expired.
Can I pay for my postcards with a foreign bank card?
FAQResidential
You can pay for your postcards and credits with a foreign bank card.
Can I place several photos on a postcard or video card?
FAQResidential
You can place several photos on your photo card or video card. You can choose from different designs with 1, 2, 3 or 4 photos.
How do I know if my Mobile Postcard has arrived?
FAQResidential
You know when your postcard has been sent when you receive a confirmation email. In the app, under 'Follow-up' it will also say 'Sent'. It should arrive the next workday for 'Priority' mail to a Belgian destination, and within three days for 'Non-priority' mail to a Belgian destination. Of course, you can ask the addressee whether your card has arrived.
Do I need an account to use the Mobile Postcard app?
FAQResidential
You do not need an account to create a postcard with the Mobile Postcard app. You need an account, and must be logged in, if you want to send the card. If you buy credits, use credits, or pay for a postcard, you will receive a confirmation email. Advantages of a Mobile Postcard account: You can make and save your postcard to send later. You can access your credits on your smartphone and your tablet. Your addresses are saved in the app. You don't have to retype them each time. You get an overview of all the cards you have sent.
You can make and send a home-made postcard from anywhere in the world. And you can send it to family and friends all over the world. All you need is the Mobile Postcard app on your smartphone or tablet, and Wi-Fi or mobile internet to send your card. The price of your postcard includes the printing, postage and delivery.
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