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How do I make and print a shipping label via the My bpost app?
FAQ
Residential
Een verzendetiket aanmaken en laten afdrukken via de app doe je als volgt: Open the My bpost app and select 'Send' at the bottom of the screen. Choose whether you want to send a parcel to Belgium or abroad. Fill in the details of your parcel (weight, mailing option, recipient's details, etc.) Pay for your shipment using Bancontact (app or card), credit card or PayPal You immediately receive the created shipping label via email. Download the shipping label and print it (if you can connect to a printer), or send it to someone who can print it for you. You can also have your label printed in a Post Office or Post Point (€0.75). This option must be ticked when you create your shipping label. Attach the shipping label to your parcel and hand it in at a Post Office, Parcel Point or Post Point. Or send it via a bpost Parcel Locker.
How do I contact bpost's customer services?
FAQ
Residential
There are several ways to get an answer to your questions or to get in touch with bpost.
, Online
, You can usually find an answer to your question via our frequently asked questions . In some cases, we will ask you to fill in an online form. This way we can serve you faster and have all the necessary information at our disposal at the same time. You can also file a complaint online via our complaint forms . For some services (i.e. bpaid , Service de Déménagement , Track & Trace ) we can be reached by chat.
, By phone at 02 278 51 26
, In a Post Office, Post Point or Parcel Point
, You’re always welcome in one of our offices. Use our online tool to find one in your neighborhood.
, By post
, You can also reach us by post at the address below. The letter doesn’t have to be stamped. bpost Box 5000 1000 Brussels
Choose your language
Residential
Choose your language
BNPPF appointment
Residential
Schedule your advice appointment with BNP Paribas Fortis at bpost.
Is there a prefranked solution for registered mail?
FAQ
Residential
In the eShop or at a Post Office
, You can buy a “
, Domestic
, registered mail kit” in the eShop, which is enough for 10 registered mail items. What’s in the kit: 10 prior stamps for domestic mail 10 registered mail stamps 10 proofs of posting for domestic registered items The kit is also available in Post Offices.
, In the My bpost app or via our shipping tool
, You can also frank your registered mail item using the My bpost app or our online shipping tool . In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp.
Where can I mail my letter?
FAQ
Residential
Place your letter in a red bpost mailbox or drop it off in a Post Office or Post Point.
Can I send cash and have it transferred?
FAQ
Residential
You can send cash with Ria Money Transfer: you pay the amount in cash at the counter. You can have the money deposited on the bank account of your addressee in some countries. For that, you need your addressee's account number (IBAN for Europe) and the name and BIC code of his or her bank. The counter clerk in your Post Office will tell you which countries allow this. Please note: you cannot transfer cash to a bank account in Belgium. Your addressee must pick up the cash at a Post Office or Ria agency.
Can I buy packaging somewhere for my return shipment?
FAQ
Residential
You can buy packaging in: Post Office Post Point Parcel Point (depends on stocks in the shop) eShop
Where can I buy several packages at the same time?
FAQ
Residential
Post Office Post Point Parcel Point (depends on stocks in the shop) eShop See our packaging guide for tips on preparing your parcel.
Where can I buy boxes and envelopes to send a parcel?
FAQ
Residential
Post Office Post Point Parcel Point (depends on stocks in the shop) eShop See our packaging guide for tips on preparing your parcel.
Download My bpost app
