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Are changes saved when I close the app?
FAQResidential
If you are logged in, the design of your postcard is saved when you close the app. You can work on it later. Go to Follow-up > On hold. The design is saved in the memory of your smartphone or your tablet. That means you cannot access it from a different device.
How many credits do I need to send a Mobile Postcard?
FAQResidential
This depends on the type of postcard and the destination: 'Non-priority' postcard to Belgium: 1 credit 'Priority' postcard to Belgium: 1.25 credits Postcard to a country other than Belgium: 1.5 credits 'Non-priority' video card to Belgium: 1.25 credits • 'Priority' video card to Belgium: 1.5 credits Video card to a country other than Belgium: 1.75 credits See all our rates under the menu option 'Cards and evelopes'.
I lost my smartphone. What happens with my credits?
FAQResidential
Luckily, your credits are linked to your account. You can simply install the Mobile Postcard app on your new smartphone and log in with your chosen email address and password. You'll find your available credits under the 'Credits' menu at the bottom of the app screen. Your designs, sent cards and addresses are saved on your smartphone. You'll unfortunately not be able to find these on your new device.
You can send the same postcard to several people. There are two ways to do this: Add several addresses to your postcard. This is particularly handy if you're sending Christmas cards or holiday postcards. You send the same postcard to several people in one click. You send a card you've previously sent, but you address it to someone else. Tap on a card, choose 'Resend', edit the card as desired and of course, fill in the new address.
You can always return your parcel with bpost, even if it was delivered by a different postal service. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail. The price depends on the weight, the size and the destination. Use our online shipping tool to calculate the price of your parcel.
What is a secure delivery?
FAQResidential
A secure delivery ensures that only you, or someone you designate, is able to receive your parcel. Your parcel will only be handed over if your personal secure delivery code is shown. You receive this code by email and it is also displayed in the My bpost app. You show it to the person who delivers your parcel or the person at the Pick-up point. The shipper, such as a webshop, selects a secure delivery if it needs to be sure that the right person takes receipt of the parcel. Unfortunately, due to the extra security requirements, we cannot always comply with your delivery preferences.
How do I know if I can track my shipment?
FAQResidential
You can check by looking at the barcode of your shipment. All shipments with a barcode can be tracked online, unless it starts with the letter 'U'.
, A barcode with the letter 'U' is not traceable and is only used to enable the import procedure in the country of destination. The barcode is mentioned in our communication about your shipment (My bpost app, email or text message), on the receipt from the Post Office and on the postman's attempted delivery notice. To track your shipment, you need to enter the full barcode via Track & Trace or in the My bpost app .
What is an HS code?
FAQResidential
HS stands for Harmonized System .This is a uniform system of codes used by customs worldwide to identify goods. Each type of goods has its own HS code, ranging from animals, plants, textiles, machines, weapons, stones and metals to furniture, toys, art, drinks and chemical products. When a shipment crosses the borders of the European Union, it passes through customs in the country of destination. For these dutiable shipments, the 6-digit HS code is required on the mandatory CN23 form. Based on the code, customs will calculate the import duties after which the shipment can be released. You can find the right HS code for your products on the website of FPS Finance: Search by product name Navigate the product catalogue
How much does it cost to return a parcel?
FAQResidential
If the original sender offers you the option to return your parcel, then you have two options: The return shipment is free. The return shipment is not free. Either you must pay part of the costs yourself in the Post Office or Post Point where you turn in your return shipment, or the original sender deducts a small return fee from the amount that he refunds. If the original sender does not offer any return options, then you must send your parcel as a regular shipment. In that case, the price of your parcel depends on the weight, the size and the destination. Use our online shipping tool to calculate the price of your parcel.
How should I return a parcel?
FAQResidential
You have two options. The original sender provided a return label: Attach the return label to the box. Bring the parcel to a bpost Post Office, Post Point, Parcel Point or Parcel Locker, give it to the postman when he delivers you a parcel or have it picked up. The original sender did not provide a return label: Purchase a shipping label online, via our eShop, or in a Post Office, Post Point or Parcel Point. The price depends on the weight and size of your parcel and the destination. Attach the shipping label to the box then bring the parcel to bpost or have it picked up. If you know that you will send the parcel back, even before it is delivered, then refuse it at the door. We will return it to the original sender.
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