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What can the result of a customs check be?
FAQResidential
Customs can perform a security check on all goods coming from outside the European Union to verify whether the import into Belgium is allowed. This check is done after payment of the import fees and can have one of the following results: The import of the shipment is approved by Belgian customs the day after arrival in Belgium. The shipment is then given to bpost for processing and delivery. The shipment is subject to inspection. Please allow an additional 3 to 7 days for delivery. (Depends on whether other government agencies need to check the goods.) A fine must be paid (e.g. if the goods do not match the description) or additional documentation required (e.g. the import licence is missing). This will be communicated to you by letter or by email, together with further instructions. The goods are subject to import restrictions, so their importation is prohibited. In the worst case, your shipment may be returned to the sender or destroyed. This will be communicated to you by letter or by email, together with further instructions.
, Important:
, If you have paid the import costs and customs seizes your shipment, you will not be able to get a refund of the import costs.
Can bpost open my parcel?
FAQResidential
bpost has the right to open shipments with Belgium as the destination: if they cannot be delivered to the addressee; and if the address of the sender is not on the parcel. If we still cannot deliver the shipment to the addressee's address after opening it, then the parcel can be destroyed as from a certain period after it was sent: after 6 months for registered mail and shipments with a guarantee after 3 months for other shipments After the aforementioned period has expired, valuables and valuable documents included in these shipments become property of the Belgian Treasury. International shipments can also be opened by bpost if the address is not on the shipment.
How soon will my personalised postcard be delivered?
FAQResidential
This depends on the sending options you've chosen for your Mobile Postcard. In any case, your postcard will be printed and sent the same day if you make your order in the app by 3 p.m. If you send your postcard as 'Priority' mail, it will reach its destination address in Belgium the next workday. If you send your postcard as 'Non-priority mail', it will be delivered within three workdays. For destinations outside Belgium, we treat your postcard as 'Priority' mail while it's in Belgium. But after that, your postcard is in the hands of the postal service of the destination country.
Ria Money Transfer | Send money abroad
Residential
Send money safely to bank account, mobile phone or cash. From every Post Office to 161 countries. Money available for recipient immediately.
Returning or sending back a parcel
Residential
Do you want to return your online purchase or parcel? Discover the different return options to send back your parcel quickly and economically. Includes Track & Trace.
Sent from your smartphone, delivered in the letterbox. Real postcards with your own photos. Delivered within 3 workdays in Belgium, from anywhere in the world
Can I place several photos on a postcard or video card?
FAQResidential
You can place several photos on your photo card or video card. You can choose from different designs with 1, 2, 3 or 4 photos.
Send a Letter, Card or Registered Mail
Residential
Buy stamps. Send Letters, Greeting Cards and Registered Mail. All you need to know about stamping and addressing.
bpost is required to register the data of international parcels electronically since 1 January 2021. The requested information depends on the type of shipment and its destination. This information was formerly requested via paper forms. Now it is done digitally, resulting in the following advantages: improved distribution quality of the shipments simplified customs formalities
All cards made in the Mobile Postcard app are printed and sent from Belgium. Cards for a destination in Belgium are sent at domestic rates. For cards that are destined for other countries, you pay international rates. Take a look at all our rates under the menu option 'Cards and envelopes'.
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