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The website where I ordered my parcel says 'free returns', but bpost is still charging shipping fees. Why is that?
FAQResidential
If the counter clerk at your Post Office or Post Point asks you to pay, then the return shipment is not free. Read the terms and conditions for returning parcels on the website of the online shop. Your return shipment is probably an exception to the free returns policy.
Can bpost pick up my parcel or do I always have to go to a Post Office or Post Point to send it?
FAQResidential
You don't necessarily have to go to the Post Office or Post Point to send your parcel. You can also give it to the postman when he delivers a parcel. More information about giving your parcel to the postman . You can also have it picked up from your home for a fee.
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Privacy policy
Residential
Since the establishment of bpost, your privacy is one of our core values. The clearest example of this is our strict compliance with the confidentiality of mail in accordance with the Belgian constitution and the European Convention for the Protection of Human Rights and Fundamental Freedoms.
Special Privacy Policy – Mobile Postcard
Residential
Special Privacy Policy – Mobile Postcard
Phishing
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Protect yourself from fraud and scams.
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Disclaimer
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Disclaimer
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