Search result
400 results
filters 
Residential 
Business
Public-Sector
Pages
FAQ
Blog
filters
400 results
for the key word « bpost klantendienst »
What can I use the My bpost app for?
FAQResidential
The My bpost app is your gateway to various bpost services. You can track parcels, set your delivery preferences, settle import charges and so much more…
, See the status of parcels in Track & Trace
, You can track all your parcels in the app. That includes parcels delivered by other companies. Most bpost parcels are shown automatically in the app. You can add other parcels by scanning the barcode or manually entering the barcode number. You receive status updates to ensure you always know where your parcel is. You can choose which parcels you want to receive status updates for.
, Set your delivery preferences for parcels
, In the delivery preferences you can choose where a parcel is left if you are not home up to five minutes before delivery: your preferred neighbour a safe place in or around your home your preferred pick-up point You can also have your parcel delivered straight to a pick-up point or parcel locker.
, Set your delivery preferences for registered mail
, In the app you can also set as your preference that registered mail is delivered to your letterbox without you having to sign for it. You receive an email as soon as a registered mail item is delivered to your letterbox. You need your ID card to activate this service in the app.
, Create a shipping label
, You always need to affix a shipping label to parcels before dropping them off for shipment. You can create and pay for shipping labels in the app. You can then print the shipping label at home or at a post office or post point.
, Settle import charges
, When receiving parcels from outside the EU you will generally have to pay import charges. You can settle these charges securely in the My bpost app.
, Open screenless Parcel Lockers
, You can use our screenless Parcel Lockers to send, receive or return parcels. To open these Parcel Lockers you need to use the My bpost app.
Got international ambition? Easily reach shoppers outside of Belgium thanks to our 4 international shipping solutions. Discover more or request a price quote here.
Does bpost a courier service for quick deliveries?
FAQResidential
Euro-Sprinters is our courier service for urgent deliveries within Belgium. If you place an order today, then it will be collected and delivered today.
Can I download the My bpost app on my tablet?
FAQResidential
Unfortunately the My bpost app (still) isn't available for tablets. You can download the app on your smartphone via Google Play or the App Store. Download the app: For Android For iPhone
Do I have to send my parcel in a bpost box?
FAQResidential
You can use your own box or a bpost box to send your parcel. Choose a strong box and protect the contents with padding material. See our packaging guide for tips on preparing your parcel.
How can I pay in the My bpost app?
FAQResidential
You can pay (e.g. your shipping label, import costs for shipments from outside the European Union) via the app with: the Payconiq by Bancontact app or your banking app that offers the Payconiq by Bancontact functionality, or with your card reader. Mastercard, Visa, Maestro PayPal
You receive a tracking request when someone adds the barcode of your parcel in the My bpost app. You can easily accept or decline this request within the app. If you do not respond, the request will be automatically declined after 24 hours. If you receive a request from your own email address, add the address to your profile. Your bpost parcels linked to this address will then be automatically added in the My bpost app.
Your parcel will not appear in the app if you have ordered it with a different e-mail address than the one linked to the My bpost app. You can easily add an e-mail address in the app: Open the My bpost app Go to the 'More' menu at the bottom of the app. Select 'My e-mail addresses' Add the e-mail address
Ria: how often can I receive money? | bpost
FAQResidential
You can receive money several times per month or per week. There are limits on the amounts. Discover what happens if you exceed those limits.
Offer customers extra flexibility with our 4 different delivery methods for your parcels in Belgium. Let them choose between delivery at home, in a Pick-up point, Parel Locker or in your own point of sales. Read more.
Download My bpost app
