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Contact bpost customer service
Residential
Contact bpost customer service
My bpost - Download the app
Residential
My bpost - Download the app
Do I have to declare my shipment via bpost?
FAQResidential
No. You are free to choose any carrier to present your shipment to Belgian customs. Note that they will also charge you an administration fee. Theoretically, you can declare your shipment to Belgian customs yourself without any support of bpost or another carrier. However, you should be aware that the customs clearance procedure is complex. We therefore recommend you to let us or another carrier present your shipment to customs.
Plug-ins bpost
Business
Easily link shipping and delivery methods to your webshop for free with our plug-ins.
Can bpost open my parcel?
FAQResidential
bpost has the right to open shipments with Belgium as the destination: if they cannot be delivered to the addressee; and if the address of the sender is not on the parcel. If we still cannot deliver the shipment to the addressee's address after opening it, then the parcel can be destroyed as from a certain period after it was sent: after 6 months for registered mail and shipments with a guarantee after 3 months for other shipments After the aforementioned period has expired, valuables and valuable documents included in these shipments become property of the Belgian Treasury. International shipments can also be opened by bpost if the address is not on the shipment.
New bpost boxes video
Residential
New bpost boxes stop motion videos
bpost prints your label for you.
Residential
bpost prints your label for you.
Will bpost pick up my parcel?
FAQResidential
If desired, we will pick up your return shipment at your home. The price for the ‘Pick-up on demand’ service depends on where we must pick up your parcel. You request a pick-up or "collect" online. If you request a pick-up online before 11:30 or via phone before 12:00, then the postman will pick up your parcel(s) the same day between 12:00 and 17:00. If you contact us later in the day, then the postman will pass by the next workday. Attach a bpost shipping label on every parcel. That label is not included in the price of the pick-up. You can have multiple parcels picked up simultaneously: maximum 1.5 m³ and 500 kg per pick-up. Each parcel can weigh maximum 30 kg.
Days with changes to bpost services
Residential
A few days a year, we adapt our services to popular holidays and the closing days of banks and public services. Find out on which days bpost adjusts its services.
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