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If you get a parcel that is intended for someone else, then you shouldn't use the return label. Bring the parcel to a Post Office. Tell the counter clerk that the parcel was delivered to the wrong address. We will make sure that it is delivered to the correct address.
To send or return your parcel with the postman, the following conditions apply: The postman must first deliver a parcel to your home address. You can't just leave it ready at the door or approach the postman in the street. Your parcel cannot weigh more than 30 kg. You are allowed to give the postman maximum 2 parcels per visit. Your parcel must be ready for shipping with a shipping or return label from bpost on it. Keep in mind that the postman can refuse your parcel if it does not meet the conditions or if they cannot transport the parcel safely.
The price per postcard drops if you buy at least five credits in advance. Check all our prices under 'Cards and envelopes'.
Registered letter:
, Minimum 90 x 140 mm
, Registered parcel:
, No dimension may exceed 600 mm A + B + C <= 900 mm
, Weight:
, Domestic: Up to 10 kg International : Up to 2 kg
You enter the promotional code after creating the postcard, when you are ready to send it – after adding the address of the addressee. Note: you can only use a promotional code and send a card with a Mobile Postcard account.
You can find all stamps – including limited series, special editions and theme stamps: In our eShop At our Philately & Stamps Printing department (philately@bpost.be or 02 278 50 70) In our 'Filaboetiek' in Mechelen (Egide Walschaertsstraat 1b, 2800 Mechelen) and Brussels (Lakensestraat 1, 1000 Brussels). You'll find the opening hours on page 2 of the latest edition of Philanews.
What can I use the My bpost app for and how do I pay?
FAQResidential
The My bpost app is free to install. You can pay for the following bpost products and services in the app:
, A shipping label
, for a parcel. You create the shipping label in the app and pay for it at the checkout.
, Import charges for mail shipped from outside the European Union.
, You may have to pay import charges when you receive a parcel shipped from outside the European Union. You will be notified of this in the app. You can pay for a shipping label or settle import charges in one of the following ways: With Payconiq by Bancontact or your banking app with Payconiq by Bancontact functionality or using your card reader. Mastercard, Visa, Maestro PayPal
Our foreign partner is responsible for the delivery of your parcel abroad. If you have questions, contact the Customer Care Centre.
No, that is not possible at the moment. You can pay for your parcel as follows: with exact change with the Payconiq by Bancontact app or your banking app that offers the Payconiq by Bancontact functionality with your debit or credit card (only possible in a Post Office, Post Point or Parcel Point) Parcels from outside the European Union with import costs can be paid in advance via the My bpost app as from 7 June 2021. You will receive a notification for these parcels in your app.
A shipment that requires payment upon delivery can be paid for in two ways at a Pick-up point: cash and with debit or credit card.
Download My bpost app
