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How long will my registered mail remain available after receiving a failed delivery notice?
FAQ
Residential
Your registered mail remains available in the designated Post Point or Post Office for 15 calendar days. A judicial letter remains available for 8 days.
Do I have to have an address to use Ria?
FAQ
Residential
The counter clerk in your Post Office uses the address that is on your identity document or the address that you indicate and confirm when signing the money transfer form.
Can I create a shippig label with the My bpost app?
FAQ
Residential
Yes, through the 'Send' menu you can easily create a shipping label in the app. You can just print the label at home, at a Post Office or at a Post Point near you. Download the app: For Android For iPhone
Registered mail with confirmation of receipt
Residential
The advantages of registered mail. Extra certainty with a signed confirmation of receipt.
Can I use any image on my personalised stamp?
FAQ
Residential
Choose a JPEG photo in colour or black and white of maximum 3.2 MB. Make sure that you own the copyright of the photo. Don't just use photos taken off the internet. Unethical, provocative or misleading photos are forbidden.
Click on the link beneath for a Post Office or Post Point in your neighbourhood, and to check the opening hours.
My Mobile Postcard was damaged upon delivery. What can I do?
FAQ
Residential
We apologize that your card has been damaged. You can report this to our customer service, preferably via the online form at the bottom of this page.
What kind of packaging or boxes does bpost offer?
FAQ
Residential
All-in package (box + shipping label for a shipment within Belgium) that fits in letterboxes Regular boxes in different sizes Gift boxes in different sizes Padded envelopes See our packaging guide for tips on preparing your parcel.
How long will my international parcel be in transit?
FAQ
Residential
The delivery periods for Standard shipments (bpack World) are indicative and vary between 2 and 10 workdays. These periods do not take into account the duration of the customs process in the destination country. Discover the delivery period for Standard shipments (bpack World) [NL]
Can I personalise the card that I send to lots of people?
FAQ
Residential
You can personalise a postcard for lots of people by resending the card. Send the card to one person. Then, in the app, go to 'Follow-up', tap on the sent card and choose 'Resend'. You can still edit the card to add, for example, a different salutation.
Download My bpost app
