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I am not able to register in the My bpost app. What should I do?
FAQ
Residential
When creating your account, your e-mail address may produce an error message. This is because a previously created account using your email address was used to manage your delivery preferences. If this account is no longer active or has not been activated, you will not be able to use this email address (for the time being). In this case, please contact customer service . An employee will help you create your account.
How do I know who the sender of my registered mail is?
FAQ
Residential
If you are not home, a failed delivery notice will be left in your letterbox. It contains all the information about your registered mail that we have received from the sender. You can also find this information via Track & Trace. For registered mail, we generally do not receive digital information from the sender. If there is no sender on Track & Trace or on your failed delivery notice, customer care cannot give you any extra information either.
What happens with my personal data in the My bpost app?
FAQ
Residential
We protect your personal data in accordance with international standards and guidelines. You can read about how bpost collects and processes your personal data in the special My bpost app privacy policy. It also sets out who we share your personal data with . We always ask for your consent first. At bpost we do not lease or sell your personal data to other companies without your express consent.
Which old electronic devices can I give the mail carrier?
FAQ
Residential
You can give small electronic devices, such as a broken blender, headphones, razor, tablet, smartphone or laptop. In other words, just about anything that works on batteries or with a plug. Remove the batteries before putting the device in a box for the mail carrier. Please note that your box or parcel must meet the following conditions following conditions . The mail carrier will not accept large electrical appliances such as refrigerators, ovens, washing machines, etc. You can always take these to a recycling centre.
Can bpost pick up my parcel or do I always have to go to a Post Office or Post Point to send it?
FAQ
Residential
You don't necessarily have to go to the Post Office or Post Point to send your parcel. You can also give it to the postman when he delivers a parcel. More information about giving your parcel to the postman . You can also have it picked up from your home for a fee.
When will my national parcel be delivered within Belgium?
FAQ
Residential
After we have received the parcel from the sender, we try to deliver all parcels sent within Belgium
, the next workday
, . You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode. The stated time slot (date and time) for delivery is an indication; 95% of the parcels are delivered within this time slot. More information about the delivery period of international parcels.
The maximum amount depends on your bank's payment limits. If this limit is exceeded, you are notified immediately. In that case, there are two possibilities: You pay cash (the exact amount) to the postman and receive your parcel immediately Your parcel goes to the Post Office or Post Point in your neighbourhood, where you can pay for it the next workday with a debit or credit card.
You can buy a shipping label in a Post Office, Post Point or Parcel Point. If you create a shipping label online, you can have it printed at a Post Office or Post Point. Indicate this option - before you pay – in your shopping basket. Please note: this choice is valid for your entire order and not per label. Some Post Offices have a kiosk where you can create your shipping label.
Why can’t I see Mail Ahead in the My bpost app?
FAQ
Residential
The new feature of the My bpost app called Mail Ahead is a beta version for now. During this testing phase, we limit the number of users to a selection of beta testers. How do I know if I can test it already? If you’ve received an e-mail or see the Mail Ahead tab in the ‘More’ menu of the My bpost app, you can activate and test this feature. Simply verify your identity with itsme®. More options to verify your ID will soon be available.
How do I know when my parcel arrived at the addressee?
FAQ
Residential
Follow your parcel with Track & Trace or the My bpost app. You'll need the barcode number or the reference of your parcel. Those details are on your shipping label or you received them via text message or email; they are also on the shipping receipt or Post Office receipt. If you want to be notified by text message or email, choose the option ‘With confirmation of delivery’ when creating your shipping label. This option is only available for shipments within Belgium.
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