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I received my newspaper too late. What can I do?
FAQ
Residential
If you receive your newspaper too late, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
I received a damaged or incomplete newspaper. What can I do?
FAQ
Residential
If you received a damaged or incomplete newspaper, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
I received a damaged or incomplete magazine. What can I do?
FAQ
Residential
If you received a damaged or incomplete magazine in your letterbox, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
I didn’t receive my magazine. What can I do?
FAQ
Residential
If you haven’t received your magazine in your letterbox, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation or extend your subscription. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
I received my magazine too late. What can I do?
FAQ
Residential
If you received your magazine too late, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.
How do I stamp my parcel?
FAQ
Residential
To send a parcel, you need a shipping label. There are different ways to obtain a shipping label: Create a shipping label online or in the My bpost app and print it at home or for a fee in a Post Office, Post Point or Parcel Point. Purchase your shipping label in a Post Office, Post Point or Parcel Point (depending on the available selection).
There is already a return label in the parcel that I want to send back. Should I use that label?
FAQ
Residential
If there is a return label in your parcel, then you should use it. That usually means that you can send back your return shipment for free. If you want to be sure, check the website of the original sender.
The Screenless Parcel Lockers are used entirely with the My bpost app. Your smartphone will communicate via Bluetooth with the Parcel Locker to open it. For the Parcel Lockers with a screen, you will need to scan the QR code or manually enter the 6-digit code you have received by e-mail and in the My bpost app.
If the mail carrier rings your bell to deliver a parcel, you can hand over max. 2 parcels containing old electronic devices. If you want to give the mail carrier a parcel for shipment at the same time, you can only hand over one parcel containing old electronic devices. Please note that your box or parcel must meet the following conditions following conditions .
What happens if I send memorial invitations abroad?
FAQ
Residential
You can also include these in your red mourning bag. The price for these specific ones will be updated automatically. But note that we can’t guarantee a Prior treatment abroad, nor can we ensure the address is right. Delivery period is usually: To our neighbouring countries: 2 to 3 working days To other European countries: 3 to 6 working days To the rest of the world: 5 to 20 working days
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