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Your parcel with fragile contents is treated with just as much care as other shipments. We do not have a separate approach.
I made an error when making my mailing label online. Can I still adjust the details?
FAQ
Residential
Once you have created and paid for the shipping label, you cannot change it. You must create a new one.
Do I have to send my parcel in a bpost box?
FAQ
Residential
You can use your own box or a bpost box to send your parcel. Choose a strong box and protect the contents with padding material. See our packaging guide for tips on preparing your parcel.
For logistical reasons, you can only choose Pick-up points that are in the same distribution zone as the delivery address. That way our mail distribution is as efficient as possible.
The following bpost tools and applications are accessible with the same email address and password: bpaid Online shipping tool for parcels MyPreferences My bpost app Mobile Postcard De Verhuisdienst
Can a minor receive registered mail?
FAQ
Residential
A minor cannot sign for the receipt of registered mail. Only a parent (or someone with parental authority) can receive the registered mail on behalf of the minor. The recipient must be able to prove parental authority over the minor (e.g. via ID card, marriage certificate, court decision, etc.).
How do I prove the value of the object that I send?
FAQ
Residential
You can prove the value of the contents of your parcel with an invoice or other document that confirms the value. More information can be found in the overview of valid documents for claiming compensation.
Can I use any image on my personalised stamp?
FAQ
Residential
Choose a JPEG photo in colour or black and white of maximum 3.2 MB. Make sure that you own the copyright of the photo. Don't just use photos taken off the internet. Unethical, provocative or misleading photos are forbidden.
Why can my letter or card be returned?
FAQ
Residential
The most common reasons for returning a letter are: The letter does not have a stamp. The letter does not have enough stamps. The letter contains an incorrect address. The reason why your card or letter was retuned is written on the red sticker.
Why will the postman be passing by a second time after leaving a failed delivery notice?
FAQ
Residential
If your parcel is delivered on a Saturday and you are not home, the postman will pass by again the next workday.
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