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How much does it cost to send a Mobile Postcard?
FAQ
Residential
All cards made in the Mobile Postcard app are printed and sent from Belgium. You pay for your postcard upon shipment, or you purchase credits in advance . By buying your credits in advance, you save yourself valuable time and money: You don't need to pay for your postcards one by one. The price per postcard drops if you buy at least five credits in advance. Your credits are linked to your accounts and always remain valid, even if the rates happen to change. Cards for a destination in Belgium are sent at domestic rates.
, 'Prior'
, (delivered the next workday) or
, 'Non-prior'
, (delivered within three workdays). For cards that are destined for other countries, you pay international rates. By buying credits in advance, you pay less than you would if you pay for your cards one by one. Take a look at all our rates under the menu option 'Kaarten en enveloppen' .
, Can I transfer credits from one account to another?
, 'Menu' > 'My account' > ‘Transfer my credits' You'll receive an email requesting your confirmation. Confirm this and the credits will be transferred within two days.
BNPPF appointment
Residential
Schedule your advice appointment with BNP Paribas Fortis at bpost.
Quick & easy-to-use platform for small and medium senders
Shipping solution tailored to your business
Why was my parcel not delivered according to my preference?
FAQ
Residential
There are several reasons why your parcel was not delivered according to your preference.
, Your profile is not yet complete.
, Your delivery preferences are linked to the email address you entered in your ‘MyPreferences’ account or the My bpost app. Perhaps the parcel was ordered with a different email address than the one entered in MyPreferences.
, Tip:
, Check your profile in MyPreferences A green “V” appears next to your address if your account is validated (10 days after creation). Make sure your address is correct. Add the names you use to order parcels. Add all email addresses you use to order parcels.
, No email address received from sender
, It is also possible that the sender did not provide us with your email address. Unless you have not agreed to this, we will link your delivery preference to the name or address on your parcel (as of 10 days after the account was created). They must be identical to your name and the address in your account.
, The type of parcel prevented us from delivering according to your delivery preference
, Delivery to your safe place and your neighbour is not possible for: Parcels with payment upon delivery (e.g. a number plate). Parcels you can only receive after showing your secure delivery code. Parcels sent as registered mail. We can only deliver these on presentation of your ID card. You can recognise such parcels by the barcode that starts with an ‘R’. Parcels sent under guarantee or with insurance cannot be delivered to a safe place. Delivery to a Parcel Locker is not possible: If the parcel is too large or too heavy. In that case, it will be sent to a different Pick-up Point. For parcels you can only receive after showing your secure delivery code. Your parcel fits in your letterbox: The postman always tries to deliver your parcel into your letterbox first, even in the case of direct delivery to a Pick-up Point.
, Tip:
, Check Track & Trace to see if the delivery preferences apply to your parcel.
, The postman could not perform the delivery preference
, Your safe place was not safe enough, not accessible and/or not dry enough. The postman was unable to deliver your parcel to a neighbour because they were not at home or refused to accept it. Your Pick-up Point or Parcel Locker was temporarily unavailable when we delivered your parcel. For example, because the Parcel Locker was full or the Post Point was closed for annual leave.
, Tip
, : have you noticed this happening on a regular basis? Then modify your delivery preferences. If you think there is another reason, you can report it via our online form .
How do I make a postcard using Mobile Postcard?
FAQ
Residential
Make a postcard via the Mobile Postcard app on your smartphone or tablet by following these simple steps: Step 1: Download the app from the App Store or Google Play. For Android devices For iPhone or iPad Menu > Log in > New Account Fill in the requested details. Your email address is used as your login account. You'll receive an email to confirm your registration. Menu > My Account > Return Address Enter your
, return address
, . If something goes wrong during delivery, the card will be sent back to you. Step 2: You can buy credits as a result of which you're able to send your postcards at a discounted rate. If you would prefer to pay for them one at a time, you can immediately start making your card. Step 3: Click on ‘Send a postcard’. Step 4: Choose the layout of your postcard and select one or more photos from your smartphone or tablet, or make a photo in the app. You can also add a video at this step. Step 5: Add any stickers or a theme to your personalised postcard - there is a suitable layout for every season. Step 6: Add a personal message and type in the address. Step 7: Choose your sending method: 'Priority' or 'Non-priority' for Belgium. Step 8: Pay and send your postcard. Send your card before 3 p.m. to have it printed and sent on the same day. When your personalised postcard is sent, you will receive a confirmation email. You'll be able to find updates by looking under Follow-up > Sent .
, Can I arrange for my postcard to only be sent a week from now?
, You can choose the date your postcard will be sent, but not the date it will be delivered. This means you're able to plan the sending of your cards in advance. We print your cards on the planned date and send them the same day. If you send your card to an address in Belgium by 'Priority' mail, it will be delivered the first workday after being made. If you send your card to an address in Belgium by 'Non-priority' mail, it will be delivered in Belgium within three workdays. If you send a card to an address in a country other than Belgium, the delivery is in the hands of the postal service of that country.
Why wasn't my parcel delivered to a neighbour?
FAQ
Residential
There can be several reasons why your parcel was not delivered to a neighbour: The postman could not deliver your parcel to a neighbour because he was not at home or did not accept it. Your parcel is a shipment with payment upon delivery. Your parcel is a secure delivery, so you need to show your secure delivery code. Your parcel is a registered mail. Your chosen neighbour (under My Delivery Preferences) lives more than 50 m walking distance from your home. The parcel was ordered with an email address that (still) is not linked to your delivery preferences. That's why we were not able to apply your delivery preference. Take into account that the validation of a new account or new address via MyPreferences takes 10 days. If you do not think that the above mentioned reasons are the cause, you can report this via the online form .
General Terms and Conditions
Residential
General Terms and Conditions regarding bpost service.
Investing in a sustainable future means first and foremost investing in the people who will build it. We encourage a culture that supports diversity, inclusion and career development, ensuring that everyone feels comfortable and has the opportunity to grow.
The unique code generated by bpost, which is used in tracking notifications, is only sent to the email address the sender provides when creating the shipping label. The secure delivery code will also be available in your recipient’s My bpost app if the same email address is linked to the recipient’s app account.
Download My bpost app
