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Can I change the language of the app?
FAQResidential
The Mobile Postcard app exists in Dutch, French and English. The app adjusts to the language your device is set to use. You can change this in the 'Settings' of your smartphone or tablet.
How large can the video file be?
FAQResidential
It doesn't matter how large your video file is, but how long your video is. If your video lasts longer than one minute, it will be cut. You can shorten the video yourself in the app.
Mobile Postcard works best on the two most recent versions of iOS and Android. Devices that are four or more years old are more likely to encounter technical difficulties. Download the app: For Android devices For iPhone or iPad
Are my photos protected with portrait rights?
FAQResidential
You can only use photos and videos that you own. Do not use confidential photos, videos or files, or items from the internet. You may only use a photo on the postcard where someone is visible if that person has given you permission.
You don't have to input all addresses manually. You can also import them from the address book on your smartphone or tablet. It is not currently possible to import an Excel file.
Check whether you are logged in under Menu > My account. If it says 'Log in' then you are not logged in. You will not be able to see your credits. Your credits are linked to your email address. Check you're logged in with the correct email address.
You can also pick up your registered mail by showing the barcode or mailing number. Don't forget to bring your ID card. Let us know if your postman didn't leave a failed delivery notice so that we can improve our services.
You can pay the postman for your parcel with the Payconiq by Bancontact app or one of the following banking apps that offers the Payconiq by Bancontact functionality: KBC, BNP Parisbas Fortis, Belfius, ING, Argenta, AXA bank, ABK bank, Bank Van Breda, Beobank, CBC banque, CPH banque, Crelan, Deutsche Bank, Fintro, Hello Bank Keytrade, Nagelmackers, VDK spaarbank.
As soon as the postman picks up your parcel, you will receive a mailing receipt by e-mail. If you did not receive this e-mail, please check your spam folder. If the e-mail is also not in your spam folder, please contact our Customer Care Centre via the online form at the bottom of this page.
I was home but still received a failed delivery notice in the letterbox. How can I file a complaint?
FAQResidential
When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to complete the form .
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