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How large can the video file be?
FAQResidential
It doesn't matter how large your video file is, but how long your video is. If your video lasts longer than one minute, it will be cut. You can shorten the video yourself in the app.
Mobile Postcard works best on the two most recent versions of iOS and Android. Devices that are four or more years old are more likely to encounter technical difficulties. Download the app: For Android devices For iPhone or iPad
Are my photos protected with portrait rights?
FAQResidential
You can only use photos and videos that you own. Do not use confidential photos, videos or files, or items from the internet. You may only use a photo on the postcard where someone is visible if that person has given you permission.
You don't have to input all addresses manually. You can also import them from the address book on your smartphone or tablet. It is not currently possible to import an Excel file.
Check whether you are logged in under Menu > My account. If it says 'Log in' then you are not logged in. You will not be able to see your credits. Your credits are linked to your email address. Check you're logged in with the correct email address.
I entered an incorrect address. Will I lose a credit?
FAQResidential
This depends. Did you hit the send button? If so, you will have lost a credit or credits. If you enter a Belgian address, the app will check whether bpost is familiar with the address. And if it suspects you've made an error in the address, a message and a suggestion will appear. We recommend following these suggestions.
You can also pick up your registered mail by showing the barcode or mailing number. Don't forget to bring your ID card. Let us know if your postman didn't leave a failed delivery notice so that we can improve our services.
You can follow your shipment abroad online via Track & Trace or the My bpost app using the barcode number of your shipment. As soon as your parcel crosses the border, another foreign postal service will take care of the delivery. From the moment your parcel is abroad, we depend on information from our foreign colleagues.
If you send a parcel abroad, then it depends on the local customs agency whether you receive a new status or not. As soon as customs releases the parcel, it is delivered to the addressee by the local postal service. You can follow the status of your parcel in the My bpost app or via Track & Trace.
You can pay the postman for your parcel with the Payconiq by Bancontact app or one of the following banking apps that offers the Payconiq by Bancontact functionality: KBC, BNP Parisbas Fortis, Belfius, ING, Argenta, AXA bank, ABK bank, Bank Van Breda, Beobank, CBC banque, CPH banque, Crelan, Deutsche Bank, Fintro, Hello Bank Keytrade, Nagelmackers, VDK spaarbank.
Download My bpost app
