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Can I follow my parcel in any country?
FAQ
Residential
You can trace international shipments upon condition that we get the Track & Trace information from our foreign colleagues. Follow them in Track & Trace or via the My bpost app.
Where do I drop off my non-standardised letter?
FAQ
Residential
You can place your non-standardised letter in one of the many bpost mailboxes. If your envelope doesn't fit in the opening, drop it off in a Post Office.
To write an address correctly, follow the international ISO standards. Write the address in English or in an official language of the destination country.
Your parcel with fragile contents is treated with just as much care as other shipments. We do not have a separate approach.
I made an error when making my mailing label online. Can I still adjust the details?
FAQ
Residential
Once you have created and paid for the shipping label, you cannot change it. You must create a new one.
Do I have to send my parcel in a bpost box?
FAQ
Residential
You can use your own box or a bpost box to send your parcel. Choose a strong box and protect the contents with padding material. See our packaging guide for tips on preparing your parcel.
For logistical reasons, you can only choose Pick-up points that are in the same distribution zone as the delivery address. That way our mail distribution is as efficient as possible.
The following bpost tools and applications are accessible with the same email address and password: bpaid Online shipping tool for parcels MyPreferences My bpost app Mobile Postcard De Verhuisdienst
Can a minor receive registered mail?
FAQ
Residential
A minor cannot sign for the receipt of registered mail. Only a parent (or someone with parental authority) can receive the registered mail on behalf of the minor. The recipient must be able to prove parental authority over the minor (e.g. via ID card, marriage certificate, court decision, etc.).
How do I prove the value of the object that I send?
FAQ
Residential
You can prove the value of the contents of your parcel with an invoice or other document that confirms the value. More information can be found in the overview of valid documents for claiming compensation.
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