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Special Privacy Policy – Mobile Postcard
Residential
Special Privacy Policy – Mobile Postcard
What happens to the photo of my proof of identity taken during the delivery of registered mail?
FAQResidential
We take great care to ensure that the photo taken of your proof of identity during the delivery of registered mail is securely saved to our system. Those photos are always taken with bpost secured devices. Your photo will never just be shared or made public. It is taken as a security measure to prove that the registered mail has been delivered to the right person. It remains confidential and is only accessed in very exceptional circumstances, such as a legal dispute about the delivery of the item. In that case, a judge may demand to see the photo of your proof of identity. The photo will only be released under strict legal conditions, in compliance with all applicable data protection laws and regulations. It is kept for 13 months in line with the legal retention period. At the end of this period it is automatically erased.
I attached a non-priority stamp on my envelope. Can I still turn it into priority mail?
FAQResidential
If you already attached a non-priority stamp on the envelope but want it to be delivered the next workday, you must go to the Post Office. With a small surcharge – the difference between a non-priority and a priority stamp – we will turn your letter into priority mail.
Handing over a parcel with old electronic devices is free. Keep in mind that the mail carrier will only take your parcel if they have to ring your bell and deliver a parcel to you. Your parcel must also meet the following conditions following conditions .
bpost does all it can to deliver registered mail on the next workday. If you notice with Track & Trace that your registered mail is in transit for longer, please let us know via our online customer care .
What types of registered mail can I prepare using the My bpost app or online shipping tool?
FAQResidential
You can prepare most types of registered mail using the My bpost app or online shipping tool. Please note that the delivery address must be in Belgium. This includes: Normalised registered mail (standard format) Non-normalised registered mail (non-standard format) Registered mail with proof of receipt For all other types of registered mail (with a foreign delivery address or personalised insurance, say) you should go to a Post Office or Post Point.
Privacy policy
Residential
Since the establishment of bpost, your privacy is one of our core values. The clearest example of this is our strict compliance with the confidentiality of mail in accordance with the Belgian constitution and the European Convention for the Protection of Human Rights and Fundamental Freedoms.
A positive impact on society
Residential
As a healthy postal and parcel-delivery organisation, we regard it our duty to exert a positive influence on people and society. By working closely with suppliers, customers and communities, we contribute wherever possible to a sustainable society.
To have your letter delivered tomorrow within Belgium, use a prior seal and deliver your prior letter before the last collection in: A Red Letter Box. You will find the time of the last collection on the letterbox. A Post Office or Post Point. You'll find the time of the last collection in each office.
When do I receive the proof of deposit when dropping off my registered mail in a Red Letterbox?
FAQResidential
You receive the proof of deposit when your mail item enters our network. It is advisable to check the collection times for the Red Letterbox in question. If you drop off your mail item after the last collection of the day it will only enter our network next working day. The proof of deposit will appear in the My bpost app or in your online shipping tool account and is a legally valid document proving that your mail item has been posted.
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