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Do I have to indicate a Ria agency?
FAQ
Residential
That depends on the receiving country. For most countries, you only have to indicate the name of the country. For some countries, you must also indicate in which Ria agency your addressee will pick up the money. The counter clerk in your Post Office will tell you which countries require you to choose a Ria agency.
Your photo must be at least 1831 x 1276 pixels. If you have a smartphone that is less than four years old, the quality of the photos you take with it should be fine. Tip for better photo quality: it's better to take a step forward than to zoom in.
How do I know if my Mobile Postcard has arrived?
FAQ
Residential
You know when your postcard has been sent when you receive a confirmation email. In the app, under 'Follow-up' it will also say 'Sent'. It should arrive the next workday for 'Priority' mail to a Belgian destination, and within three days for 'Non-priority' mail to a Belgian destination. Of course, you can ask the addressee whether your card has arrived.
What happens if the addressee has moved house?
FAQ
Residential
bpost delivers the parcel based on the stated address. If your addressee no longer lives there, we register that the address is not correct or that the addressee no longer lives there. bpost sends the parcel back to you. If you think that your parcel was wrongfully sent back to you, you can report this via the online form at the bottom of this page.
Which banking apps does the Mobile Postcard app support?
FAQ
Residential
It's easy to pay for your postcard, video card or credits with VISA, MasterCard, or Bancontact (an app or the card reader), bpaid or PayPal. You can pay for your order at the time you send your postcards. You may prefer to purchase credits in advance. With credits, you pay less per card, sending goes more quickly and you can send multiple postcards at the same time via the app.
How does bpost print my video on a postcard?
FAQ
Residential
We don't print the video on the postcard. Instead, video postcards feature a QR code. The recipient of your postcard scans the QR code on the front with the Mobile Postcard app, an external QR app, or the camera on a recent smartphone. They can then watch and hear your video. The film of your video postcard can last for as long as one minute. It remains available for one year.
When and where can I pick up my registered mail?
FAQ
Residential
If you have received one, the pick-up location and term will be stated on your failed delivery notice. If you have chosen in the My bpost app to have registered mail delivered straight to a Post Office or Post Point near you, you will receive a push notification in the app and e-mail as soon as the registered mail is available for pick-up.
General Terms and Conditions
Residential
General Terms and Conditions regarding bpost service.
It is forbidden to send money by both national and international mail. More information about things that you cannot send as a letter can be found in the General Terms and Conditions. Sometimes it's better to send objects in a reinforced envelope or as a parcel. Do you want to send an important letter? We recommend that you send it as Registered Mail (if desired with a Declared Value).
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