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Does bpost a courier service for quick deliveries?
FAQResidential
Euro-Sprinters is our courier service for urgent deliveries within Belgium. If you place an order today, then it will be collected and delivered today.
Do old priority stamps remain valid?
FAQResidential
Priority stamps are valid if they were issued after 1 January 2019. All other stamps can be used if they were issued after 2 October 1961. Your letter will be treated like non-priority mail and delivered within 3 workdays.
What happens to my letter if I write the address incorrectly or the addressee has moved?
FAQResidential
If you wrote your address on the back of the envelope, the undelivered letter will be sent back to you.
As soon as your letter is sent, you cannot change it. If you wrote a return address on the back, the letter will be returned to you.
Are stamps more expensive if I buy them online?
FAQResidential
The price of stamps is always the same no matter which channel you use to purchase them. If you order stamps via our eShop, shipping costs will be added.
Can I choose the photo on my video postcard?
FAQResidential
You can choose the photo for your video postcard or you can make one using the app. The addressee will get a photo on the postcard and a video with the QR code.
Ria | Receive
Residential
Receive cash. Safe and secure. There is always a Post Office in your neighbourhood.
How long is the Mobile Postcard promotional code valid?
FAQResidential
The period of validity of your promotional code for a free postcard depends on the code. If your code is no longer valid, you will get a message that your promotional code has expired.
I forgot my Mobile Postcard password. What should I do?
FAQResidential
In the app menu, click on the ‘Log in’ button then on ‘Forgot your password?’ and enter your email address. You will receive an email with a link to set a new password. You'll soon be back up and running.
How much space does the My bpost app take up?
FAQResidential
You need to have at least 93.5MB of free space to install the My bpost app on an iPhone. On an Android smartphone you will need at least 75MB of free space.
Download My bpost app
