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How do I receive a proof of delivery for my parcel?
FAQ
Residential
You will receive proof of delivery with the date and signature of the recipient if you select the payable option ‘with guarantee’ in the online shipping tool. Or if you choose that option in the Post Office or Post Point. You will have to pay extra for this option. In that case, you are protected up to €500 if your parcel is lost or damaged. You can also choose the option ‘with confirmation of delivery’, in which case you will receive a text message or email: When the parcel is delivered If the parcel could not be delivered because the addressee was not home. In that case, your parcel will be made available to the addressee at the nearest Pick-up Point. If the addressee has not collected it from the Post Office, Post Point or Parcel Locker. For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.
Sold your car and want to deregister your plate with the DIV?
Send your official plate easily and securely via bpost. No packaging needed, full tracking, and proof of deposit included.
With bpost business solutions, your logistics flow seamlessly from start to finish. Whatever challenges your logistics present, we collaborate with you to solve them. We leverage Belgium's largest network and combine our deep process knowledge with cutting-edge innovations to create tailored solutions. From first collection to final delivery, and everything in between.
Why do I have to pay for the import of a shipment?
FAQ
Residential
My shipment is coming from within the EU
, Some regions of the EU are also subject to customs duties and VAT because they are not part of the EU customs territory, even if they belong to the geographical territory of the EU (e.g. the Canary Islands).
, My shipment is coming from outside the EU
, In accordance with European customs legislation and VAT regulations, you must pay taxes (customs duties, VAT, excise duty and administrative processing charges) on all commercial shipments from outside the EU. Your shipment will only be delivered if you pay these charges within 14 days of receiving the payment notification. Once the import fees are paid, your shipment will be presented to customs. If your shipment is
, a gift
, , you may be exempt from import charges in certain cases. If you order from a registered online shop (Import One-Stop Shop or IOSS), which
, pays the VAT in advance
, , you don’t have to pay any additional taxes, customs duties or administrative fees to the customs clearance service of bpost. You can easily recognise a recognised webshop: if your shopping basket states that VAT is included, you are safe!
, Fees for customs formalities
, are administrative charges that are charged by the bpost customs clearance service for: determining the contents and value of the parcel contacting the addressee in case the contents, value and customs clearance information of the parcel do not correspond or are incomplete; creating the required customs declaration; storage and warehousing of the shipment during the collection of customs duties.
, Please note:
, shipments with a value above €150 are always subject to customs duties and administrative processing costs.
Why can I only use my official name for Mail Ahead?
FAQ
Residential
In this beta version of Mail Ahead, only your official name from your itsme® account can be used. This feature will evolve thanks to our beta testers feedback, and we’re currently exploring technical options to allow you to use your nicknames or a name you use more frequently.
For home deliveries: The length of the longest side must be no more than 1.5m. The sum of all dimensions must not exceed 3m: 1x length + 2x width + 2x height ≤3m. The maximum weight is 30kg. Benefit from the Economy tariff for smaller, lighter parcels that weigh no more than 2kg, provided the longest side does not exceed 60cm and the sum of all dimensions is 90cm or less. This tariff also applies to rolls that are no more than 60cm long and 20cm in diameter. For deliveries to pick-up points: France: Pick-up point: The length of the longest side must not exceed 120cm. The sum of all dimensions must be no more than 150cm (1x length + 1x width + 1x height) Maximum weight of 30kg Parcel Locker: Maximum dimensions of 64x38x39cm Maximum weight of 25kg Luxembourg : Pick-up point: The length of the longest side must not exceed 150cm. The sum of all dimensions must be no more than 300cm (1x length + 2x width + 2x height) Maximum weight of 30kg Parcel Locker: Maximum dimensions of 75x44x61cm Maximum weight of 30kg The Netherlands: Pick-up point: Maximum dimensions of 80x50x40cm Maximum weight of 20kg Maximum volume of 150dm3 (a capacity of 150l) Parcel Locker: Maximum dimensions of 60x35x35cm Maximum weight of 20kg
Customs has the right to open your parcel for clearance or if they suspect a crime or fraud.
For home deliveries: The length of the longest side must be no more than 1.5m. The sum of all dimensions must not exceed 3m: 1x length + 2x width + 2x height ≤3m. 1 The maximum weight is 30kg. 2 Benefit from the Economy tariff for smaller, lighter parcels that weigh no more than 2kg, provided the longest side does not exceed 60cm and the sum of all dimensions is 90cm or less. This tariff also applies to rolls that are no more than 60cm long and 20cm in diameter. For deliveries to pick-up points: France: Pick-up point: The length of the longest side must not exceed 120cm. The sum of all dimensions must be no more than 150cm (1x length + 1x width + 1x height) Maximum weight of 30kg Parcel Locker: Maximum dimensions of 64x38x39cm Maximum weight of 25kg Luxembourg : Pick-up point: The length of the longest side must not exceed 150cm. The sum of all dimensions must be no more than 300cm (1x length + 2x width + 2x height) Maximum weight of 30kg Parcel Locker: Maximum dimensions of 75x44x61cm Maximum weight of 30kg The Netherlands: Pick-up point: Maximum dimensions of 80x50x40cm Maximum weight of 20kg Maximum volume of 150dm3 (a capacity of 150l) Parcel Locker: Maximum dimensions of 60x35x35cm Maximum weight of 20kg 1 For France, a surcharge applies if L x W x H >150 cm 2 Certain countries limit the weight of parcels (example: 20 kg), see limits per country
I forget to affix a stamp. What will happen to my mail?
FAQ
Residential
If you have written your address on the back of the envelope, your mail item will be returned to you. If you have not, the addressee will have to pay the postage before the mail item can be delivered. The addressee pays this postage in the form of one or more stamps on a yellow postage card, which he or she posts. We deliver the mail item once we receive the postage card.
Where do I find the return label for my return shipment?
FAQ
Residential
If the original sender offers you the possibility to return your parcel, then there are three possibilities: The return label is in the parcel. You download the return label from the sender's online shop and print it at home. Some senders allow you to have the return label printed in the Post Office or Post Point where you send the parcel back. If the original sender does not offer any return options, then you must create and purchase a shipping label.
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