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Can I get a fiscal attestation?
FAQ
Residential
You can get a fiscal attestation for all money transfers that you have done. You request that attestation from the Customer Care Center of Ria Money Transfer.
Can I still use stamps?
FAQ
Residential
Regular stamps or mourning stamps are still available but don’t guarantee the extra care and priority as the red mourning bag, for which we send automatic updates to your funeral service provider.
I received a letter from two months ago. How is that possible?
FAQ
Residential
Such a delay is exceptional. We apologize for the inconvenience. Please call customer service if you wish to make a complaint.
I listed the wrong address, can I change it?
FAQ
Residential
Once you have handed in your parcel, you can no longer change the address. If the foreign postal service cannot deliver the parcel, it will be returned to you.
Where can I buy several packages at the same time?
FAQ
Residential
Post Office Post Point Parcel Point (depends on stocks in the shop) eShop See our packaging guide for tips on preparing your parcel.
Can I purchase international shipping labels in the eShop?
FAQ
Residential
You can buy shipping labels for light parcels (up to 2 kg) and all other parcels (up to 30 kg) in the eShop.
Where can I buy boxes and envelopes to send a parcel?
FAQ
Residential
Post Office Post Point Parcel Point (depends on stocks in the shop) eShop See our packaging guide for tips on preparing your parcel.
Can I follow my parcel in any country?
FAQ
Residential
You can trace international shipments upon condition that we get the Track & Trace information from our foreign colleagues. Follow them in Track & Trace or via the My bpost app.
Where do I drop off my non-standardised letter?
FAQ
Residential
You can place your non-standardised letter in one of the many bpost mailboxes. If your envelope doesn't fit in the opening, drop it off in a Post Office.
To write an address correctly, follow the international ISO standards. Write the address in English or in an official language of the destination country.
Download My Bpost app
