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Improving the climate is everyone's business. You make greener choices for your deliveries. We take action to cut emissions, promote circular solutions, and offer more sustainable services. Step by step, together, we move towards carbon neutrality.
How much does it cost to send a Mobile Postcard?
FAQ
Residential
All cards made in the Mobile Postcard app are printed and sent from Belgium. You pay for your postcard upon shipment, or you purchase credits in advance . Your app is getting a makeover soon: it is no longer possible to purchase credits, but your existing credits remain valid. By buying your credits in advance, you save yourself valuable time and money: You don't need to pay for your postcards one by one. The price per postcard drops if you buy at least five credits in advance. Your credits are linked to your accounts and always remain valid, even if the rates happen to change. Cards for a destination in Belgium are sent at domestic rates.
, 'Prior'
, (delivered the next workday) or
, 'Non-prior'
, (delivered within three workdays). For cards that are destined for other countries, you pay international rates. By buying credits in advance, you pay less than you would if you pay for your cards one by one. Take a look at all our rates under the menu option 'Kaarten en enveloppen' .
, Can I transfer credits from one account to another?
, 'Menu' > 'My account' > ‘Transfer my credits' You'll receive an email requesting your confirmation. Confirm this and the credits will be transferred within two days.
My Mobile Postcard was not delivered. Where is my postcard?
FAQ
Residential
Mobile Postcard can't currently be followed via Track & Trace; they are treated as regular letters or cards. If you entered a
, return address
, , the card will be sent back to you. If you didn't enter a return address and there was an error in the destination address or the destination address was incomplete, we will not be able to deliver your postcard. It will be destroyed.
, How soon will my personalised postcard be delivered?
, This depends on the sending options you've chosen for your Mobile Postcard. In any case, your postcard will be printed and sent the same day if you make your order in the app by 3 p.m. If you send your postcard as 'Priority' mail, it will reach its destination address in Belgium the next workday. If you send your postcard as 'Non-priority mail', it will be delivered within three workdays. For destinations outside Belgium, we treat your postcard as 'Priority' mail while it's in Belgium. But after that, your postcard is in the hands of the postal service of the destination country. Are you sure your Mobile Postcard didn't arrive and that you filled in a correct address? Use the online form to contact our customer service.
How can I track my registered mail online?
FAQ
Residential
Go to Track & Trace or use the My bpost app to track your mail. Enter the alphanumerical part of the barcode of your mail item. You’ll find this on the proof of receipt or your till receipt. If you created a shipping label, you can track your registered mail item in the My bpost app.
, What does a barcode look like and where can I find it?
, The following barcodes are used for registered mail: 30 digits for national registered mail, starting with 010 (e.g. 010541288500452621221234567890) 23 characters for a label created online 13 characters for international registered mail, starting with R (e.g. RA123456789FR)
, Can I follow my registered mail online once it leaves Belgium?
, You can follow your registered mail online once it leaves Belgium for: all EU countries except Spain, Romania and Bulgaria Albania, Armenia, Aruba, Bhutan, Brazil, China, Colombia, Curaçao, Dominican Republic, Egypt, Eswatini, Georgia, Gibraltar, Honduras, Hong Kong, Iceland, Indonesia, Japan, Jersey, Jordan, Cayman Islands, Kiribati, Lebanon, Macao, Malesia, Mexico, New Zeeland, Peru, Russia, Singapore.
, When will my registered mail be delivered?
, Registered mail is delivered to addresses in Belgium the next working day. If the addressee has a bpost account and we know their email address, we’ll send them a heads-up of the incoming registered mail by email and in the app. We don’t state the sender’s name for privacy reasons.
Receive a parcel from Belgium
Residential
Follow your parcel with Track & Trace. Choose where we can deliver it. And discover where your parcel goes if you are not at home.
Do I have to pay import costs on gifts from outside the EU?
FAQ
Residential
On gifts from family or friends from outside the EU, customs charges import costs if the shipment does not meet all the requirements of a gift . If you believe that your shipment does meet these conditions, you can dispute these costs and apply for an exemption. You can do this after you have received a letter or request for payment.
, I have received a letter to provide the proof of value
, Ask the sender to send you an email confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift You can then upload this email as proof via the online form. To do so, follow the instructions in the letter.
, I have received an invitation to pay the import costs
, Ask the sender to send you an email confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift Then, enter your barcode and postal code via Track & Trace or via the My bpost app. There you will find a link to an online form to dispute your import costs. Upload the sender's email to this online form as proof.
, Please note
, : Customs carries out checks on the value of shipments. A fine may be imposed in the event of an erroneous declaration. Upload the sender's email to this form as proof.
What is an HS code?
FAQ
Residential
HS stands for Harmonized System .This is a uniform system of codes used by customs worldwide to identify goods. Each type of goods has its own HS code, ranging from animals, plants, textiles, machines, weapons, stones and metals to furniture, toys, art, drinks and chemical products. When a shipment crosses the borders of the European Union, it passes through customs in the country of destination. For these dutiable shipments, the 6-digit HS code is required on the mandatory CN23 form. Based on the code, customs will calculate the import duties after which the shipment can be released. You can find the right HS code for your products on the website of FPS Finance: Search by product name Navigate the product catalogue
BNPPF appointment
Residential
Schedule your advice appointment with BNP Paribas Fortis at bpost.
Which documents do I need to send a parcel abroad?
FAQ
Residential
For most European countries and territories you do not need to fill in any customs documents. The only thing you need is a shipping label. There are however some exceptions. For shipments to non-EU countries, you need to add the following documents: fill in the CN23 document completely and attach a copy ( more information oncustoms documents ): These fields must be completed on this document: Sender Addressee phone number and email address of the recipient HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance FPS Finance . Country of origin Shipment details Always include two copies of the invoice or the pro forma invoice . For shipments with a value of more than €1,000 you should also add the Single Administrative Document.
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