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How long can I resend a previously sent Mobile Postcard?
FAQResidential
You can resend a previously sent postcard for two weeks after first sending it. You need to pay to send the repeat card.
How much text can I put on a Mobile Postcard?
FAQResidential
You can put 15 lines of text on the back of your card. The app lets you know if your text is too long.
How do I enter a return address with Mobile Postcard?
FAQResidential
Enter your return address at Menu > My account > Return address. If something goes wrong during delivery, the card will be sent back to you.
Can I phone the postman or follow his route online in order to receive my missed parcel?
FAQResidential
It's not possible to phone a postman or to follow his entire route online. If you set your delivery preferences, your parcel will be delivered according to your preference if you are not home. If you haven't set this yet, the postman will deliver your parcel to a Pick-up point in your neighbourhood. As soon as your parcel is available in a Pick-up point (the next workday), the status of your shipment is adjusted on Track & Trace and in the My bpost app. Be sure to check the status of your parcel before going to the Pick-up point.
How many credits do I need to send a Mobile Postcard?
FAQResidential
This depends on the type of postcard and the destination: 'Non-priority' postcard to Belgium: 1 credit 'Priority' postcard to Belgium: 1.25 credits Postcard to a country other than Belgium: 1.5 credits 'Non-priority' video card to Belgium: 1.25 credits • 'Priority' video card to Belgium: 1.5 credits Video card to a country other than Belgium: 1.75 credits See all our rates under the menu option 'Cards and evelopes'.
Can I place text on the photos of my postcard?
FAQResidential
You're more than welcome to add text to your postcard or video card. After you've chosen your photo or photos, a little decoration in the form of a theme, stickers and/or text is a great way to add a personal touch.
The price of a video card depends on the following factors: The sending method for your video card: 'Priority' (delivered the next workday) or 'Non-priority' (delivered within three workdays). The destination of your video card: Belgium or abroad. The number of credits that you purchase in advance. (You can also make just one video card and pay for it.) By buying credits in advance, you pay less than you would if you pay for your cards one by one. Take a look at all our rates under 'Cards and envelopes'.
How to send or return my parcel through the postman?
FAQResidential
When the postman rings your doorbell to deliver a parcel, you can also give him another parcel that you want to send. This is handy if you want to return a parcel to a webshop, for example. There are, however, a few conditions before you can hand your parcel to the postman: Your parcel must be ready for shipmen with the shipping or return label attached. Your parcel cannot weigh more than 30 kg. The postman will only accept your parcel if he needs to deliver another one to your address, so you can't just leave it next to your letterbox. Bear in mind that the postman can refuse your parcel if it does not meet the conditions, or if he cannot take it with him safely.
What type of photos cannot be used on Mobile Postcard?
FAQResidential
Only use photos that you own. Do not use shocking, unethical or illegal photos. If we get reports of improper images or messages, we will report them to the judicial or regulatory authorities. The client is responsible for the content of the postcard.
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