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There are several ways to print a shipping label created in the My bpost app: You can print it from the app if your smartphone is connected to a printer. After creation in the app, you will receive an email containing the shipping label, which you can print using your computer. You can also send the email with the shipping label to someone who can print it for you. You can choose to have your shipping label printed in a Post Office or Post Point (€0.75). This option must be ticked when you create your shipping label (last step in the process). You will receive a unique barcode; show this at a Post Office or Post Point. An employee will print your shipping label and make sure your parcel is delivered.
You can follow the parcels of all postal services in the My bpost app.
Een verzendetiket aanmaken en laten afdrukken via de app doe je als volgt: Open the My bpost app and select 'Send' at the bottom of the screen. Choose whether you want to send a parcel to Belgium or abroad. Fill in the details of your parcel (weight, mailing option, recipient's details, etc.) Pay for your shipment using Bancontact (app or card), credit card or PayPal You immediately receive the created shipping label via email. Download the shipping label and print it (if you can connect to a printer), or send it to someone who can print it for you. You can also have your label printed in a Post Office or Post Point (€0.75). This option must be ticked when you create your shipping label. Attach the shipping label to your parcel and hand it in at a Post Office, Parcel Point or Post Point. Or send it via a bpost Parcel Locker.
You can always return your parcel with bpost, even if it was delivered by a different postal service. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail. The price depends on the weight, the size and the destination. Use our online shipping tool to calculate the price of your parcel.
The addressee watches your video when they scan the QR code on your postcard using the Mobile Postcard app or the camera on a (recent) smartphone, or by using a separately downloaded QR app.
You can link an additional email address to the My bpost app as follows: Open the My bpost app and select the 'More' menu at the bottom of the screen. Select 'My email addresses' and then 'Add email address'. Enter the email address you wish to add. Enter the verification code that was sent to this email address. Parcels and shipments ordered with this email address will automatically be added to the My bpost app from now on.
Make sure that you always use the latest version of the My bpost app. Update the My bpost app with the App Store or Google Play . If the My bpost still doesn't react, delete the app then reinstall it. If you experience problems registering, please contact our customer service . An employee will help you create your account.
It depends on the type of Parcel Locker. Parcel Lockers with a screen (most of them) can be used with or without the My bpost app. Screenless Parcel Lockers can only be operated with the My bpost app. Your smartphone will communicate with the Parcel Locker via Bluetooth to open it. If you receive a parcel in a Parcel Locker, the e-mail announcing your parcel will tell you which type of locker your parcel will be delivered to. It also explains how the Parcel Locker works.
Why isn’t all my mail shown in the My bpost app ?
FAQResidential
Through Mail Ahead, we aim to give you the fullest possible overview of mail on its way to you. During this test phase, the app shows only mail processed through our sorting machines, with your privacy fully respected. This may mean that some mail arrives in your mailbox without appearing in the app (yet).
You can follow all your parcels with the My bpost app. Also those from other postal services. bpost parcels linked to your email addresses in the My bpost app are added automatically. It is easy to add other parcels in the app: Click on ‘add a shipment’ on the app start screen Enter the parcel's barcode number or scan the barcode with the app. Select the postal service from the list. If your postal service is not in the list, send us a message via the app. We will add it to the current list. Enter the postcode of the delivery address.
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